“a world class water and sewerage services provider.”
“To provide quality water, sewerage and allied services at commercially and environmentally sustainable levels through application of outstanding processes and technology to the delight of our customers and other stakeholders”
The main thrust in 2016 – 2021 Strategic Plan will be in the realization of the following strategic objectives:
- Ensure the company is driven by the principles & practices of good governance that can withstand the test of time.
- Ensure that the company is financially viable.
- Advance and automate operations and services for enhancement of service delivery.
- Provide water and sanitation services in an efficient, effective, affordable and sustainable manner
- Attract, develop and maintain adequate, qualified and competent staff
- Customer service
- Environmental consciousness
- Continual improvement
- Teamwork and efficiency
- Corporate social responsiveness
- Research and innovation