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An effective Quality Management System ensures that companies offer products and services of consistently good quality through efficient processes and helps them to adapt to a fast changing world.

Nyeri Water and Sanitation Company Limited appetite to engage in continual improvement of its products, services and processes led it to pursue recertification after the lapse of its previous ISO 9001:2015 certification period.

This led to a series of a detailed audit process by the Kenya Bureau of Standards which found the Quality Management System(QMS) implemented by NYEWASCO to be compliant with the requirements of ISO 9001:2015

The certification covers the following activities;

1.Provision of water and sanitation services

2. Water testing

3. Meter calibration services

The company endeavours to continue offering quality services to all customers and stakeholders.

We embarked on a customer satisfaction survey on Monday 11th May 2020 through a strategic partnership between Nyeri Water and Sanitation Company Ltd and Dedan Kimathi University of Technology.
The survey will cover a representative sample and measures have been taken to protect both the data collectors and the respondents against possible exposure to the Corona Virus. If you are picked to respond to the questionnaire, kindly provide us correct information which will assist us to enhance the services that we offer to you. The data collection process will run up to 15th May 2020.
NYEWASCO is committed to delivering the best services to our customers and continual improvement in tandem with emerging technologies and needs of our esteemed customers.
This informed the decision in selection of DeKut a leading public University in Technological innovation.

05/05/2020

We regret to inform our customers that our Water Treatment Plant at Kamakwa has been temporarily shut down due to flooding and clogging of Ihwa intake due to the heavy rainfall being experienced in the country and landslides which have occurred upstream Chania River causing high turbidity levels. The available water reserve is expected to be depleted in a few hours and we advise you to use the available supply sparingly especially during this COVID-19 pandemic.We also urge
you to utilize rain water through water harvesting to supplement supply. Our technical team is working round the clock to normalize the situation. We seek your indulgence as we endeavor to restore normal operations by Close of Business.

Wash your hands with soap and water, wear a mask and stay safe.

The Board of Directors, Management and staff of NYEWASCO would like to appreciate our esteemed customers for their continued support through payment of water bills. This has greatly assisted the company to sustain its operations hence ensuring continuous supply of clean and quality water and also effective waste water management during the COVID-19 pandemic.
The Company recognizes and appreciates that even with the difficult season facing the country, our esteemed customers found it fit to include their water bill on their list of priority bills.
Water is an essential commodity and we are committed to ensure that our customers have sufficient supply especially during this time where washing hands with clean running water could save our life.
We urge you to continue your partnership with us during and post the Corona Virus period.
As informed earlier, we have acquired a Toll free number 0800721095 which you can reach out to us for any complaint or compliment. Kindly report any water or sewer bursts spotted. This will help us have more water to deliver to your household as well as maintain a clean environment for all through efficient waste water management.

In an effort to curb the spread of the COVID-19 Virus in the Country, Nyeri Water and Sanitation Company Ltd has identified several strategic areas in Nyeri Central Sub-County and constructed 65 free hand washing points for the general public. The water is also safe for drinking. Speaking during the launch of the initiative, Managing Director Peter Gichaaga reached out to other corporate bodies within Nyeri to come out and support the ‘Water for all’ campaign. He reiterated the company’s commitment to ensure few or no supply interruptions even as the country grapples with the effects of the COVID-19. He was speaking at the Kamukunji market where NYEWASCO staff conducted a hand washing sensitization campaign. The traders were taught the importance of washing their hands with soap and clean water and to observe other guidelines given by the Ministry of Health so as to flatten the spread curve of COVID-19.

Taifa sacco, Canopy Insurance Brokers and Nairobi Ironmngers Ltd have partnered with us so far as we fight the pandemic together.

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