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Press Statement on Sewer Blockage in Pembe Tatu Area of Nyeri Town (20/11/2019)

Our attention has been drawn to a complaint about a blocked manhole resulting to sewer spillage in Pembe Tatu area. We would like to inform the public and the residents of Pembe Tatu that there is no cause for alarm. This is because the said blockage happened on 14th November 2019. The same was reported to us and we acted promptly and executed the necessary corrective measures on the same day.

Our emergency response team was sent on the location yesterday night (19th November 2019) after receiving the complaint to ascertain whether the sewer was flowing smoothly. Another team visited the same site this morning (20th November 2019) and the findings were that the blockage was rectified last week and it has not recurred. However, the surrounding area has some degree of wetness that can be attributed to the consistent rainfall that we have experienced in the past days and it being a flat area, it has taken a longer time to dry up.

We urge the general public to work with us and report all cases that need our attention directly to us on our emergency phone number 0734732481 to facilitate quick action.

NYEWASCO has an open door policy and we encourage our Customers to communicate to us regularly whenever they spot a matter that needs our attention. This will help us serve you better and we appreciate feedback.



By | 2019-11-20T08:30:09+00:00 November 20th, 2019|News & Press|0 Comments

Welcome to The WASPA Water Loss Conference in Nyeri/ Launch of Good Practices Report

We are proud to be hosting the Water Services Providers Association ( WASPA) Water Loss Conference which kicks off today the 19th November 2019 at Green Hills hotel in Nyeri town. The theme of the conference is “Addressing Water Loss In The 21st Century Using Culture Change & Technology. We look forward to a highly interactive forum and we are eager to learn from our counterparts as well as other stakeholders in the water sector. The conference runs to the 22nd November 2019. It will include high level panel discussions, water loss field training and exhibition of equipment used in Non-Revenue Water Management among other activities.

During the first day of the conference, the Good Practice Report by WASPA was launched. Champions in different categories of service were also awarded.

By | 2019-11-19T14:28:21+00:00 November 19th, 2019|News & Press|0 Comments

WASPA Water Loss Conference/ Annual Benchmark Awards

Congratulations to all our esteemed Customers, distinguished Board, able Management and extraordinary staff of NYEWASCO for bagging the number one position in Non-Revenue Water and Pro-Poor in the WASPA Annual Benchmark Awards which were presented during the on going Water Services Providers Association (WASPA) Water Loss Conference being held at Green Hills Hotel, Nyeri. This year’s theme is ”Addressing Water Loss In The 21st Century Using Culture Change & Technology. The conference runs from 19th November 2019 to 22nd November 2019.
The awards are aimed at recognizing companies that are carrying out best practices at service levels.
During the event, the County Executive Committee Member in charge of the department of Water, Environment, Natural Resources and Sanitation Mr. Fredrick Kinyua who was representing the Chief Guest, H.E Hon. Mutahi Kahiga, governor Nyeri County reiterated that all individuals should be involved in the NRW management as the water sector is the base that the big 4 agenda stands on.

As such, we urge everyone in the community to help us conserve water by reporting cases of pipe bursts, illegal connections and any other suspected malpractices. This will aid in reducing water losses hence more water will be available for our customers. If you spot any of the activities mentioned above, Kindly call us 0734732481 or inbox us on our facebook page@nyewasco. You can also tweet us on our handle@nyeri_water

By | 2019-11-19T14:20:08+00:00 November 19th, 2019|News & Press|0 Comments

Tackling the Non- Revenue Water Menace

One of the major issues affecting Water Services Providers is the significant difference between the amount of water produced and directed into the distribution system and the amount of water billed to consumers (also called “non-revenue water” [NRW]). High levels of NRW reflect huge volumes of water being lost through leaks, not being invoiced to customers, or both. This poses two serious setbacks to the WSPs. 1. It affects the financial viability of water utilities 2. It leads to lost revenues and increased operational costs.
It is for this reason that Nyeri Water and Sanitation Company Limited puts emphasis on achieving and maintaining a low NRW all year round.
To achieve this, the company has put the following measures in place;
1. Invested in state of the art equipment for leak detection.
2. Ensuring the NRW staffs are well trained in the latest NRW technology.
3. Continuous Customer Education on ways to reduce NRW
4. Open channels of communication between the company and the publics which ensures prompt reports of any leaks and other malpractices.
5. Friendly relations between the company and the publics which enhance a good working relationship.
6.Meter testing ensures accurate reading.
The Company is guided by the fact that the less NRW achieved, the more the water becomes available for our customers.
Nyeri Water and Sanitation Company are the reigning NRW Champions according to the NRW Annual Report 2017/2018. The challenge is on all of us to do more as far as reducing NRW is concerned.

The Ministry of Water and Sanitation and Irrigation has organized a Regional Workshop on NRW Sensitization which is being held today, 14th October 2019 in Laikipia County. The Chairman of the Board of Directors  Patrick K. Munuhe and the Managing Director Peter M. Gichaaga are in attendance.

By | 2019-11-14T11:28:07+00:00 November 14th, 2019|News & Press|0 Comments

Dr. Wahome Gakuru Half Marathon: Running for a Good Cause

Our team joined the County Government of Nyeri, residents, Marathon sponsors and other stakeholders in the second edition of Dr. Wahome Gakuru half marathon that was held on Sunday,10th November 2019 in Nyeri town. The event is held annually in honour of Nyeri’s 3rd Governor the late Dr. Wahome Gakuru who died in a road accident on 7th November 2017.

Nyeri County Governor H.E Mutahi Kahiga thanked everyone for turning out in large numbers to attend this important event.

By | 2019-11-11T06:47:30+00:00 November 11th, 2019|News & Press|0 Comments

Sharing is Caring

The Director and top management of Kirandich Water Company, Baringo County visited us on 07/11/2019 for a bench-marking exercise aimed at learning best management practices in the sector. The team had a chance to learn on first hand basis. They were taken through the processes of installation of advanced technology in as far as production, metering, billing and other aspects of water and sewer treatment are concerned. They also had a chance to witness fish farming practiced in our treated sewer water ponds. They were impressed by the level of ingenuity the company had applied in reusing every drop of water received at the Kangemi sewer treatment plant. The team also visited Kamakwa water treatment plant to witness the high quality of water produced there. They had a chance to drink the water directly from the tap!! The team thanked the Nyeri Water and Sanitation Company ltd Board of Directors, Senior Management and all staff for the hospitality they were accorded and for the willingness to share our business acumen with our peers in the sector.

By | 2019-11-08T11:47:35+00:00 November 8th, 2019|News & Press|0 Comments

Sanitation For All: Kenya Sanitation Conference 2019

The Kenya Sanitation Conference 2019 kicked off on 28th to 31st October at the Kenyatta International Conventional Centre in Nairobi. The Conference aims at providing practical and innovative solutions towards the containment, collection, conveyance, treatment, disposal and re-use of waste water and sludge in both rural and urban settings. The theme of the Kenya Sanitation Conference 2019 is “Sanitation for All”

NYEWASCO MD Peter Gichaaga presented the Company’s case as a panelist on Financing Sanitation Solutions for the underserved at the Kenya Sanitation Conference 2019 on 30/10/2019 attracting a lot of interest from the participants. The Conference is shifting attention to the Sanitation sub-sector which needs a substantial amount of resources and effort so as to catch up with Water sub-sector. We are targeting to increase sanitation coverage from 28% to 38% by close of 2019 through OBA and UBSUB projects.

By | 2019-10-30T11:12:07+00:00 October 30th, 2019|News & Press|0 Comments

Sanitation Standards in Nyeri Town Get a Boost

The OBA phase 1 project which involved the construction of sewer extension infrastructure is complete. The company has embarked on OBA phase 2 project which involves the physical connections of customer’s households to the sewer line. This is in a bid to increase the sewerage coverage from the current 25% to 35%. The company is committed to improving the sanitation standards of residents of Nyeri-Central Sub County and its environs.

Advantages of the OBA project

  1. a) Upgrading the quality of life

The quality of life and the hygienic conditions where the sewer system operates have already improved. The operation of the sewer system has relieved residents to a great extent from the previous problems of emptying septic tanks every now and then. It has also presented the much needed relief from having to maintain the septic tanks and has provided a much healthier and appropriate way to manage liquid wastes.

  1. b) Preserving the Natural Environment

Previously, sewage waste was discharged into septic tanks which might have caused pollution of the ground water of the areas where such waste was discharged. With the operation of the sewerage system, the waste water is directed to the waste water treatment plant in Kangemi where it is treated and discharged back to the eco system. The company also produces treated sludge which is used as manure by farmers. This has contributed to environmental conservation and promoted the culture of recycling.

  1. c) Increase Revenue

The project targets approximately 3000 households in new sewer connections. In addition to improving the sanitation standards of these households, these new sewer connections will increase the revenue of the company by an estimated Ksh 3 million per month when fully completed.

  1. d) Capacity Building

The staff members who have been working hand in hand with the contractor in the implementation of the project have gained meaningful experience which is helping them in the maintenance of the sewer system.

  1. e) Creation of Employment

One of the conditions given to the contractor undertaking the works of constructing the sewer infrastructure and connecting individual customers to the sewer line was to involve the community in provision of unskilled labour. This has provided a source of income to many young people hence increasing good will from the surrounding community.


By | 2019-10-09T10:46:50+00:00 October 9th, 2019|News & Press|0 Comments

Upgrading of the Pipeline Supplying Major Seminary and Environs

We are upgrading our pipeline in Christ the King Major Seminary area and adjacent areas so as to improve the water supply to our customers. We ask you to help us by reporting any water leaks detected. Let us all remain vigilant to ensure smooth supply. For any reports, inquiries, complains or compliments call us on 0734732481. You can also inbox us on FB @ Nyewasco or tweet us @Nyeri_water

By | 2019-09-27T06:06:02+00:00 September 27th, 2019|News & Press|0 Comments

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.