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NYEWASCO APP

Dear esteemed customers.
We are glad to inform you that the Nyewasco APP is now available on Google Play store for downloading. Kindly visit Play store and get the new and user friendly APP.
QUERY and PAY your Water bill, get a Mini-statement, View your readings and many more by the touch of a button!
User name: Your account number
Password; Your ID number
By | 2020-08-31T12:42:55+00:00 August 31st, 2020|News & Press|0 Comments

Water Leaders Award 2020: NYEWASCO Bags the Number One Position

Nyeri Water and Sanitation Company Limited has been recognized internationally by the Global Water Intelligence, an international body in the water sector for the exemplary work accomplished by the company.
This follows another milestone whereby the company took the first position in the country in the recently released Impact issue 12 which is an evaluation of the performance of water service providers in the financial year 2018/19.
The Global Water Awards was established in 2006 by Global Water Intelligence, the coveted
awards recognize the most important achievements in the international water industry within
several categories and reward those initiatives in the water, wastewater and desalination sectors
that are moving the industry forward through improved operating performance, innovative
technology adoption and sustainable financial models.
NYEWASCO as a family is humbled to have been considered for this award and we are pleased to receive the Water Leaders Award 2020.
This achievement is an honour not only to the company but most importantly to the people of Nyeri County who have given us an opportunity to serve them and therefore granting us an opportunity to continually exploit our potential, add value and make a positive impact to their livelihoods.
Our promise to our esteemed customers and stakeholders is that we shall not let them down. We will continue to strive not only to meet but also to exceed their expectations by offering excellent services towards the attainment of our vision- “A World Class Water and Sanitation Service Provider”.
By | 2020-08-01T16:09:04+00:00 August 1st, 2020|News & Press|0 Comments

UBSUP projects monitoring team in Nyeri County

The Upscaling of Basic Sanitation for the Urban Poor (UBSUP) project monitoring team from the Water Sector Trust Fund (WSTF) led by Eng. Charles Kanyugo, Fund trustee Ubah Abdi and Rose Muguchu visited Nyeri County to evaluate the progress of the UBSUP project to the beneficiary Water Services Providers (WSP’s) in the County.

The team commenced their tour with a courtesy call to H.E Hon. Mutahi Kahiga, governor Nyeri County. The governor commended the close collaboration between WSTF and the WSP’s in the County. The governor further said that the secret to success of the water companies in Nyeri County is accountability and transparency coupled with visionary leadership and zero political interference.

The team then visited Witemere slum in Nyeri town where 200 families benefitted from Safisan toilets constructed under the UBSUP programme. The beneficiaries thanked Nyeri Water and Sanitation Company for choosing Witemere which is a low income area for the implementation of the project which has greatly improved sanitation standards and impacted positively to the lives of the residents by eradicating diseases caused by poor sanitation.

Speaking at the meeting, NYEWASCO MD Peter Gichaaga reiterated the Company’s commitment to improving the sanitation standards of all in its service area. He also thanked WSTF for their continued partnership in various projects implemented by the company.

The company recently completed a sewer extension project which involved the creation of sewer extension infrastructure and actual household connections to the sewer system. The project which was output based was completed at a cost of approximately Ksh 288,000,000. The company has so far received a subsidy of Ksh 45,000,000 from WSTF.
He added that the new sewer connections have increased sewer coverage from 25%- 30% in Nyeri Central Sub County.

By | 2020-07-16T09:24:05+00:00 July 16th, 2020|News & Press|0 Comments

Impact Report 2020: We Did It Again!

The Board of Directors and Top Management would like to thank Staff, esteemed Customers and all Stakeholders for the exemplary performance as exhibited in the IMPACT: A Performance Report of Kenya’s Water Services Sector- 2018/2019.
Nyeri Water and Sanitation Company Limited has recorded stellar performance since the inception of the IMPACT Report 12 years ago. The Board of Directors takes pleasure in commending the whole team for their commitment and hard work. We urge you to continue with the same spirit as we strive to deliver exceptional services to all our customers.
We also implore our Customers to be our eyes and ears on the ground. Kindly report any pipe bursts, sewer blockages, meter vandalism and theft and any other matter that requires our attention through the following communication channels:
1. Facebook @nyewasco
2. Twitter @ water_nyeri
3. Toll free phone number 0800721095
4. Phone number 0734732481
5. Email
We are committed to delivery of quality water, sanitation and allied services at commercially and economically sustainable levels through application of outstanding processes and technology to the delight of our customers and other stakeholders.
By | 2020-07-07T10:32:15+00:00 July 7th, 2020|News & Press|0 Comments

In Pursuit of Excellence: ISO 9001:2015 Re-certification

An effective Quality Management System ensures that companies offer products and services of consistently good quality through efficient processes and helps them to adapt to a fast changing world.

Nyeri Water and Sanitation Company Limited appetite to engage in continual improvement of its products, services and processes led it to pursue recertification after the lapse of its previous ISO 9001:2015 certification period.

This led to a series of a detailed audit process by the Kenya Bureau of Standards which found the Quality Management System(QMS) implemented by NYEWASCO to be compliant with the requirements of ISO 9001:2015

The certification covers the following activities;

1.Provision of water and sanitation services

2. Water testing

3. Meter calibration services

The company endeavours to continue offering quality services to all customers and stakeholders.

By | 2020-06-22T09:43:23+00:00 June 16th, 2020|News & Press|0 Comments

Customer Satisfaction Survey: Let Us Know How We Are Doing!

We embarked on a customer satisfaction survey on Monday 11th May 2020 through a strategic partnership between Nyeri Water and Sanitation Company Ltd and Dedan Kimathi University of Technology.
The survey will cover a representative sample and measures have been taken to protect both the data collectors and the respondents against possible exposure to the Corona Virus. If you are picked to respond to the questionnaire, kindly provide us correct information which will assist us to enhance the services that we offer to you. The data collection process will run up to 15th May 2020.
NYEWASCO is committed to delivering the best services to our customers and continual improvement in tandem with emerging technologies and needs of our esteemed customers.
This informed the decision in selection of DeKut a leading public University in Technological innovation.

By | 2020-05-13T12:59:02+00:00 May 13th, 2020|News & Press|0 Comments

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.