Nyeri Water and Sanitation Company Ltd Customers can now call and get services on a free toll number. In a bid to increase Customers satisfaction, NYEWASCO has introduced a Toll Free number for customers with which they will reach the Customer service team anytime without costing them a dime.
We would like to thank our Customers in Kiganjo, King’ong’o, Chaka, DKUT, Embassy and adjacent areas for your patience as we embarked on repairs to the line supplying your area this past weekend. Normal supply has been restored. We also assure you that we are coignizant to the fact that water is an essential service and we are committed to maintaining a steady supply.
If you are still experiencing any hitches kindly call us on our hotline 0734732481. You can also inbox us on our official Facebook page @nyewasco or tweet us on our official handle@nyeri_water for prompt response.
Our attention has been drawn to unscrupulous individuals engaging in the following illegal activities;
1. Illegal water connection – Having access to our water services without a duly acquired water connection and not paying for the service.
2. Illegal sewer connection – connecting yourself to the company’s sewer system without following the appropriate procedure and not paying for the service.
3. Directing storm water into the sewer system which is designed for domestic and industrial waste water.
We urge you to regularize your water and sewer connection by visiting our office for official application for the services
failure to which, you will be subject to penalties.
We appeal to our Customers to report such cases by calling our hotline 0734732481 or sending us a direct message on the official Facebook page @ nyewasco or tweet us on our Twitter handle @nyeri_water.