The performance appraisal system of any organization is a vital component of the health of the whole business cycle. The water sector and Nyeri Water and Sanitation Company Ltd in particular is not an exception to this view. The increasing significance of performance appraisal processes and performance management systems is of fundamental importance to the performance of any organization. Thus what gets measured gets done. Performance appraisal is a significant component of performance management. Performance management seeks to achieve better results by understanding and managing employee performance with an established framework of planned goals, standards and competencies. It includes planning, developing, monitoring, rating, and rewarding employee contributions to business organisation. It is based on the principle of management by contract rather than by command.
Continuous performance management creates an ongoing dialogue and an atmosphere of trust, support and encouragement. It also helps develop a relationship between employee and the company. If an employee is aware that their manager and the company cares about what they are doing and is dedicated to helping them do better and progress their career, their commitment to their employer and motivation levels are likely to remain high.
It is this regard that NYEWASCO has embarked on an ambitious performance contracting exercise which commenced on 27th July – 30th July at the Kenya School of Government, Embu Campus. The training was aimed at equipping supervisors across all departments with knowledge of how to handle the performance management process which combines information gathering through monitoring goal completion, feedback and discussions. By analyzing successes, strengths, learning from mistakes and examining potential for growth and development, NYEWASCO will develop talent, enhance individual performance and weed out problems.