NYEWASCO SHINES YET AGAIN: WASREB Performance Report 2018/2019

We are Always Ahead in Creating Awareness NYEWASCO Participated in the Nyeri ASK Show 2018

NYEWASCO SHINES: WASREB Performance Report 2015/2016 and 2016/2017 " Nyewasco won 6 trophies"

Home 2020-05-06T22:21:44+00:00

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Latest News & Press

Eid Mubarak to our Muslim Brothers and Sisters

Our offices will remain closed on Monday 25th May 2020 as we join our Muslim brothers and sisters in celebrating Idd-Ul-Fitr. Normal operations will resume on Tuesday 26th May 2020. Our standby team will be on duty to ensure steady supply. Contact us on our toll free number 0800721095 and social media platforms.
Wash your hands with soap and running water, wear a mask, keep social distance. Stay safe.

Customer Satisfaction Survey: Let Us Know How We Are Doing!

We embarked on a customer satisfaction survey on Monday 11th May 2020 through a strategic partnership between Nyeri Water and Sanitation Company Ltd and Dedan Kimathi University of Technology.
The survey will cover a representative sample and measures have been taken to protect both the data collectors and the respondents against possible exposure to the Corona Virus. If you are picked to respond to the questionnaire, kindly provide us correct information which will assist us to enhance the services that we offer to you. The data collection process will run up to 15th May 2020.
NYEWASCO is committed to delivering the best services to our customers and continual improvement in tandem with emerging technologies and needs of our esteemed customers.
This informed the decision in selection of DeKut a leading public University in Technological innovation.

Flooding, Clogging and High Turbidity Levels being Experienced at Ihwa Intake

05/05/2020

We regret to inform our customers that our Water Treatment Plant at Kamakwa has been temporarily shut down due to flooding and clogging of Ihwa intake due to the heavy rainfall being experienced in the country and landslides which have occurred upstream Chania River causing high turbidity levels. The available water reserve is expected to be depleted in a few hours and we advise you to use the available supply sparingly especially during this COVID-19 pandemic.We also urge
you to utilize rain water through water harvesting to supplement supply. Our technical team is working round the clock to normalize the situation. We seek your indulgence as we endeavor to restore normal operations by Close of Business.

Wash your hands with soap and water, wear a mask and stay safe.

Supplier relationships are managed by our procurement team, which ensures that what we buy represents the best value in terms of cost, quality, service and innovation.

Developing strong relationships with suppliers helps ensure that suppliers essential to our operations are sustainable, that contracts are fair and that the business we conduct together is mutually beneficial.

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Nyewasco Newsletter March 2020 Nyewasco Newsletter – Feb 2020

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Quick actions

  1. View your bills on the phone
  2. Pay even easier with M-PESA
  3. View account statement
  4. Identify fake employees with Tambua
  5. Download your bills in PDF
  6. Get help anytime through SelfCare
  7. Plus many more

Please download our Nyewasco App from google play store or by dialing our USSD code *483*60#

Easy and convenient way to pay you bill

Nyewasco has several pay points to enable you make payments easily:

  1. Mobile payment gateway LIPA NA MPESA Paybill No.968800
  2. You can pay water bills through Equity bank and Equity Agents through paybill No. 6400011
  3. Family Bank
  4. Eco Bank
  5. And through EFT and Cheques

Our water meters have been set up to help you pay for only what you use. Sending us your meter reading is really easy.

Easy, convenient and time-saving
  • Scrolling down to M-pesa on the phone
  • Then choose pay bill from the m-pesa menu
  • Enter business Number 968800
  • Enter the amount
  • Enter your account number
  • Enter your secret PIN and press OK

A summary page appears which shows the details of the customer’s payments

ABOUT NYEWASCO

The Nyeri Water & Sanitation Company Limited (NYEWASCO) was incorporated on 23rd September, 1997 under the Company’s Act, CAP 486. The company is a wholly owned subsidiary of the Nyeri County Government. It has its offices opposite the Nyeri County Government Health Centre, Off Kenyatta Road. The Company’s formation arose from the need to commercialize water services, which is now covered by the Water Act 2002 Water. The Act has created new institutions to manage water resources in Kenya.

More about NYEWASCO

NYEWASCO SERVICES

Quality, affordable, reliable and sustainable water, sewerage and allied services

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.