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MD-NYEWASCO, Eng. Peter Kahuthu, Tree planting during the Annual World Water Day

NYEWASCO SHINES: WASREB Performance Report 2015/2016 and 2016/2017 " Nyewasco won 6 trophies"


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World Toilet Day 2021

Today, we join the rest of the world to mark the World Toilet Day. World Toilet Day is an official United Nations international observance day on 19 November to inspire action to tackle the global sanitation crisis. Worldwide, 4.2 billion people live without “safely managed sanitation” and around 673 million people practice open defecation.
To achieve this, we have built 204 modern toilets in conjunction with the Water Sector Trust Fund in Witemere low income area of Nyeri town in a bid to improve sanitation for the urban poor. The toilets were built under the Upscaling Basic Sanitation for the Urban Poor (UBSUP) project.

Pro-Poor Board Representative Member induction

The director representing pro-poor interventions in the board of directors and staff members drawn from the pro-poor section undertook an inspection exercise of all pro-poor projects of the company on 9th November 2021. This was in a bid to familiarize with all pro-poor interventions as well as ensure that the projects are operating optimally to the benefit of people living in low income areas within the service area of the company.

NYEWASCO has made investments in these areas so as to ensure  that access to  water and sanitation is increased. This is achieved through undertaking NRW management, expanding water connection, expanding sanitation access, sensitization programs, reviewing customer experiences, expanding linkages and partnerships with pro-poor areas focus, and enhancing the management of information systems for pro-poor.  In addition, deliberate effort is made to enhance business process for pro-poor, implementing the company’s social connection policy, and monitoring service provision levels in low income areas.

Some of the projects visited during the induction exercise include;

Water Kiosk- Mweiga

Water Kiosk- Majengo

Upscaling Basic Sanitation for the Urban Poor (UBSUP) toilets in Witemere

Water ATM in Witemere

The board member was impressed by the efforts that the company has put in increasing access to water and sanitation services in low income areas within her service area and reiterated the board’s support for the projects so as to improve the quality of life for the residents. The Chief Manager, Commercial Services and Strategy Francis Kiura led the exercise.

Another first from NYEWASCO. 24-hour customer service.

The company set aside Friday 29th October as a complaints resolution day as a Rapid Response Initiative to find lasting solutions to customer complaints. A large number of customers visited the company offices and they were served on the spot. The exercise is set to continue until 5th November 2021. Customers can now access NYEWASCO services round the clock which has been made possible by the unveiling of 24 hours’ customer service. A 24-hour phone number 0714 430 000 was also introduced to enhance service delivery


NYEWASCO’s Pro Poor intervention in Witemere through improved access to potable water to residents

In a bid to increase access to potable water to residents in low income areas, Nyeri Water and Sanitation Company runs an automated water kiosk in Witemere which is a low income area in Nyeri town. The water ATM has ensured efficiency in access to clean water to the residents any time of the day. This has been made possible by the use of water tokens which customers have been issued with by the company. These tokens are loaded with money through  mobile money transfer. A 10 litre jerrican of water costs Sh.1.

The Pro-Poor section celebrated the customer service week together with Witemere customers where each customer was gifted a token of 100 Shillings which translates to 100 jerricans. The customers could not hide their joy while receiving the free token especially during this period where most of them have lost their source of daily bread due to the effects of the Corona Virus Disease.

Supplier relationships are managed by our procurement team, which ensures that what we buy represents the best value in terms of cost, quality, service and innovation.

Developing strong relationships with suppliers helps ensure that suppliers essential to our operations are sustainable, that contracts are fair and that the business we conduct together is mutually beneficial.

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The Nyeri Water & Sanitation Company Limited (NYEWASCO) was incorporated on 23rd September, 1997 under the Company’s Act, CAP 486. The company is a wholly owned subsidiary of the Nyeri County Government. It has its offices opposite the Nyeri County Government Health Centre, Off Kenyatta Road. The Company’s formation arose from the need to commercialize water services, which is now covered by the Water Act 2002 Water. The Act has created new institutions to manage water resources in Kenya.

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The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.