NYEWASCO SHINES YET AGAIN: WASREB Performance Report 2018/2019

We are Always Ahead in Creating Awareness NYEWASCO Participated in the Nyeri ASK Show 2018

NYEWASCO SHINES: WASREB Performance Report 2015/2016 and 2016/2017 " Nyewasco won 6 trophies"

Home 2021-03-29T11:22:15+00:00


Latest News & Press

FLagship projects planned for implementation in the strategic plan for the period 2021/22- 2025/26

Nyeri Water and Sanitation Company Limited Board of Directors, Senior Management and a Consultant engaged through a strategic partnership between the company and Dedan Kimathi University of Technology completed a two-day strategic planning workshop in Nakuru on 19th February 2021. During the workshop, the management appraised the board of directors on flagship projects planned to be undertaken during the implementation of the strategic plan for the planning period 2021/22- 2025/26. The strategic plan being formulated will take effect in July 2021 after the expiry of the current strategic plan 2016/17- 2020/21 which has successfully shaped the strategic direction of the company for five years.

The Directors led by the Chairman Patrick Munuhe and the County Government of Nyeri represented by the Chief Officer in the department of Water, Environment, Natural Resources and Sanitation Pauline Ndegwa and the County Executive Committee Member (CEC) Fredrick Kinyua participated in robust discussions on priority projects that the company would undertake during the next five years so as to improve service delivery of quality water and sanitation services to the residents of Nyeri Central Sub County.

Conditional liquidity support grant

Nyeri Water and Sanitation Company Ltd received a Conditional liquidity support grant through the Water Services Trust Fund from the World Bank and other development partners to finance operating costs to ensure efficient water supply during the Covid 19 emergency response interventions. A short grant agreement signing exercise was conducted on 04/02/2021 at Maji house which houses the Ministry of Water, Sanitation and Irrigation offices in Nairobi.
NYEWASCO has been playing a critical role in the fight against the spread of Covid 19 since its outbreak early last year. The company constructed 64 free hand washing points in strategic places such as bus stops, health facilities among others targeting members of public to increase access to clean running water for hand washing in an effort to mitigate the spread of Covid 19. The company in consultation with the County Government of Nyeri also waved water bills for customers in low income area of Witemere in Nyeri town in the month of April 2020 to enable the residents to combat the spread of the Corona virus by maintaining high standards of sanitation. The free hand washing points are active to date. Proper hand washing with soap and running water has been identified as one of the effective methods of combating the spread of Covid 19 virus by the World Health Organization.
During the ceremony, cabinet secretary in the ministry of Water,Sanitation and Irrigation Cicily Kariuki reiterated the national government’s commitment to increase water and sanitation coverage in the country to 80 and 40% respectively up from water coverage of 69% and sanitation coverage of 26 %. This target is set to be achieved in one calendar year. The cabinet secretary urged all stakeholders to work together since the achievement of the targets will take concerted efforts.

Testing and calibration laboratories ISO/IEC 17025:2017 Accreditation

Nyeri Water and Sanitation Company testing and calibration laboratories are among the first laboratories to have undergone the stringent assessment and successfully transitioned to the new ISO/IEC 17025: 2017 Standard accreditation in Kenya. This gives increased confidence on the accuracy and reliability of the results issued from the laboratories for the period Jan 2020- November 2024.
Our Services:
The laboratory offers sampling and testing services from various water sources as follows;
• Drinking Water e.g. treated piped water, bottled water etc.
• Surface Water e.g. Rivers, streams, dams, etc.
•Groundwater e.g. Boreholes, wells, springs etc.
• Mineral Water e.g. Bottled water etc.
• Deionize Water
• Effluent Water e.g. Raw sewage and final effluents
Our lab also serves as National Environment Management Authority (NEMA) reference lab.
Pay us a visit today for exemplary services.

NYEWASCO awarded as the top performing utility FY 2018/19 by the Water Services Regulatory Board

IMPACT 12: A performance Report of Kenya’s Water Services Sector 2018/19

An award ceremony was held on 25/01/2021 at the White Rhino Hotel Nyeri County to recognize winners of the performance report of Kenyas’ Water Services Sector 2018/19 Impact Issue no 12 where NYEWASCO emerged top in the following categories;

                     (1) Top performing utility overall number 1

                      (2) Top in very large category

                      (3) Top Tana region

                      (4) Top in Non Revenue Water

 The sector regulator (WASREB) released the report on 6th July 2020.
In the report dubbed Impact 12, the performance of the water services sector for the financial year 2018/19 was reviewed. The regulator continues to develop and roll out a number of guidelines that are geared towards streamlining service provision and ensure the protection of the rights of the consumer. Some of these include;
Business Planning, Water and Sanitation Services Provision in Rural and Underserved Areas, Water Safety Planning, Water Vending, Corporate Governance and Pro-Poor Water and Sanitation Services guidelines.
These guidelines serve as the yardstick with which WASREB uses to evaluate the performance of individual Water Services Providers (WSP’s) within one financial year.
Nyeri Water and Sanitation Company scooped the first position overall with 177 points out the possible 200 points.
This is an improvement from FY 2017/2018 where it scored 163 points. The company has held the number 1 position for the last 12 years in a row.

While receiving the trophies, the  Ag. MD Eng. Peter Kahuthu thanked the entire staff and the board of directors for their stellar performance and dedication which has seen them achieve this success as well as the exemplary leadership of the late MD CPA Peter Gichaaga during whose tenure the report was conducted.

In addition, the chairman of the board of directors Mr. Patrick Munuhe thanked all staff, esteemed customers and all stakeholders for the exemplary performance. He also urged the NYEWASCO team to uphold the number one positions won and strive to improve on all other key performance indicators as the company strives to deliver quality services to her customers. He also expressed his gratitude to the County Government of Nyeri for its continued support under the leadership of H. E Governor Mutahi Kahiga.

Eng. Robert Gakubia lauded the company’s management for their continued good performance and their commitment to the data validation exercise for FY 2019/20 which is being conducted in the same venue.

Supplier relationships are managed by our procurement team, which ensures that what we buy represents the best value in terms of cost, quality, service and innovation.

Developing strong relationships with suppliers helps ensure that suppliers essential to our operations are sustainable, that contracts are fair and that the business we conduct together is mutually beneficial.

View/Download all Tenders


All Publications

Quick actions

  1. View your bills on the phone
  2. Pay even easier with M-PESA
  3. View account statement
  4. Identify fake employees with Tambua
  5. Download your bills in PDF
  6. Get help anytime through SelfCare
  7. Plus many more

Please download our Nyewasco App from google play store.

Easy and convenient way to pay you bill

Nyewasco has several pay points to enable you make payments easily:

  1. Mobile payment gateway LIPA NA MPESA Paybill No.968800
  2. You can pay water bills through Equity bank and Equity Agents through paybill No. 6400011
  3. Family Bank
  4. Eco Bank
  5. And through EFT and Cheques

Our water meters have been set up to help you pay for only what you use. Sending us your meter reading is really easy.

Easy, convenient and time-saving
  • Scrolling down to M-pesa on the phone
  • Then choose pay bill from the m-pesa menu
  • Enter business Number 968800
  • Enter the amount
  • Enter your account number
  • Enter your secret PIN and press OK

A summary page appears which shows the details of the customer’s payments


The Nyeri Water & Sanitation Company Limited (NYEWASCO) was incorporated on 23rd September, 1997 under the Company’s Act, CAP 486. The company is a wholly owned subsidiary of the Nyeri County Government. It has its offices opposite the Nyeri County Government Health Centre, Off Kenyatta Road. The Company’s formation arose from the need to commercialize water services, which is now covered by the Water Act 2002 Water. The Act has created new institutions to manage water resources in Kenya.

More about NYEWASCO


Quality, affordable, reliable and sustainable water, sewerage and allied services

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.