Service Delivery Charter(English)

 To Query and Pay your Water Bill Balance by Phone

  • Simply dial *873*019#
  • Select option 1 and follow the prompts
  • Choose your account number
  • Click Send

How To Pay Your Water Bill Via MPESA

  • Go to lipa na MPESA then paybill
  • Enter paybill no. 968800
  • Enter your water account number
  • Enter amount to pay
  • Enter your MPESA pin and send
  •  You shall get a confirmation SMS of your payment

How To Pay Your Water Bill Via BANKS

Account Numbers

  • Equity Bank – 0110261003593
  • National Bank – 01020043198800
  • Co-operative Bank – 01148667897100
  • Family Bank – 055000043395
  • Ecobank – 6652000567

How to Lodge a Complaint using the USSD code

  • Go to your phone
  • Dial : *873*019#
  • Select Option 2
  • Follow the prompts

How to Lodge a Complaint Using Our Social Media Platforms

You can also call us at

  • Toll Free Number: 0800721095
  • Cell Phone: 0734 732481 / 0714 430000

Understanding Our Services- Step by Step