Chairman’s Statement

>>Chairman’s Statement
Chairman’s Statement 2019-08-19T15:32:41+00:00

Patrick K. Munuhe – Chairman, Board of Directors

Dear Board of Directors, Staff and Stakeholders

As the Chairman of NYEWASCO, I am honored to present the fourth Strategic Plan for the Company. I believe the objectives and strategies we have set for ourselves are the right choices to move the Company forward.

I must acknowledge the role and dedication of the management team in ensuring that our Company continually adds value to our customers and the stakeholders. For the last 18 years, we have seen the Company grow in leaps and bounds. We have secured a strategic position with our Water Service provision level earning high recognition and being ranked as the best managed Water Services Provider in Kenya for the last 11 years in a row. In my opinion, the Company is stronger and has the momentum to grow now than at any other time in our history.

This document is intended to hold the Company move to the next level. Devolution has presented opportunities emerging in the water sector as a result of the projected population growth and rural-urban migration especially as the country continues to implement the Constitution of Kenya 2010. This strategic plan will refocus the Company to take advantage of these opportunities. The foundation of this plan is our new Vision and Mission Statements.

The Vision we have set for the Company is:

  • A world class water and sewerage services provider

It clearly states that we exist to serve anyone with interest in the water provision within our mandate. We do that by ensuring that the service we offer is exemplary and comparable to that which is offered by the best Companies in the world.

Our Mission defines the manner in which we will operate and what our priorities will be:

  • To provide quality water, sewerage and allied services at commercially and environmentally sustainable levels through application of outstanding processes and technology to the delight of our customers and other stakeholders

It is the responsibility of everyone connected to the Company to ensure it remains futuristic through research, innovation and thought leadership. Emphasis on regulation will ensure that the Company continues to uphold public interest.

I look forward to the years ahead and I am confident that we will make great strides together in enhancing the future of the Company.

Mr. Patrick K. Munuhe , Chairman, NYEWASCO

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.