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All services in one App

Nyeri Water and Sanitation Company has launched a new APP that supports multiple water accounts. This comes as a relief for customers who have more than one account registered in their name. Unlike the previous APPs where a customer could only access one water account at a time, the revolutionary APP allows customers to operate multiple water accounts at a go. This is in a bid to improve the customer service experience. Landlords and house agents can now keep track of the water accounts of their properties or properties under their management respectively. In addition, the company has also introduces a USSD short code that has the same properties. The services available on the APP are as follows;

  • Lipa maji services
  • Jisomee meter
  • Buy water tokens
  • Bowser services
  • Exhauster services
  • Apply for a new water connection
  • View bill/ statement
  • Report complaint
  • Track water usage among other services

The APP is also user friendly and easily available on Google Play store. Customers can also follow the following link to download the NYEWASCO APP.

https://play.google.com/store/apps/details..

By | 2022-03-10T07:40:45+00:00 March 10th, 2022|Uncategorized|0 Comments

By | 2021-01-25T12:26:30+00:00 January 25th, 2021|Uncategorized|0 Comments

Happy Madaraka Day

Our offices will remain closed on Monday 1st June 2020 as we join the rest of the country in marking this remarkable day in our Nation’s history.

Normal operations will resume on Tuesday 2nd June 2020. Our standby team will be on duty to ensure steady supply.

Contact us on our toll free number 0800721095 and social media platforms.
Wash your hands with soap and running water, wear a mask, keep social distance. Stay safe.

By | 2020-05-31T16:34:36+00:00 May 31st, 2020|Uncategorized|0 Comments

Press Statement on Theft and Vandalism of Company Property

23rd /01/2020

We would like to inform members of the general public that theft and vandalizing of Nyeri Water and Sanitation Company Ltd property which includes but not limited to Water Meters, Manhole Covers, Pressure Reducing Valves, and other fittings is an offence punishable by law. In this regard we caution anyone caught in the act that they will be prosecuted.

We would like to urge our Esteemed Customers to be on the lookout for such characters and report them to the nearest police station. We are working closely together with the Police Service to curb this vice. We are also available on our hotline 0734732481. You can also send us a direct message on our social media platforms as follows: Facebook @nyewasco,Twitter @nyeri_water . This will enable us to respond to such incidences instantly so as to avoid service disruption. In this regard, we would like to inform our Customers along the Kihunyo- Mweiga transmission line that our main PRV was vandalized on 22nd January 2020.  This has necessitated a shut off of the said line as repair works continues. We apologize for the inconveniences

By | 2020-01-23T08:36:55+00:00 January 23rd, 2020|Uncategorized|0 Comments

ISO 9001:2015

“There are no shortcuts to any place worth going.” Beverly Sills.
Maintaining quality is at the heart of Nyeri Water and Sanitation Company. Wednesday 14th Aug 2019 marked the end of a 3 day training workshop where a section of staff members led by the Managing Director underwent an ISO 9001:2015 Quality Management System Refresher Course. The training was aimed at equipping the staff with the requisite skills in implementation of the QMS.
The members of staff drawn from different departments were brought up to date with the latest requirements of the Quality Management System with reference to the international standard which emphasizes on customer focus.
While giving his closing remarks, the Head of Corporate Services Division David Ndumo challenged the team to implement the QMS at their positions and cascade the same to the lowest level.
On the other hand, the Managing Director Peter Gichaaga reiterated the company’s commitment towards delivering quality potable water to the customers consistently.
The team was upbeat on actualizing what they had learnt in their day to day activities as they strive to sustain the quality of water supplied to our customers.

By | 2019-08-15T05:29:39+00:00 August 15th, 2019|Uncategorized|0 Comments

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.