Prior to making any water supply extensions, we shall undertake to:

  • Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:
    • Questionnaires
    • Interviews
    • Consultations with the local authority on issues related to extension of the mains, including land issues
    • Carry out a cost benefit analysis to establish the following:
      • The viability of the mains extension
      • Cost of the mains extension
      • Population density of the area
      • The expected level of new connections
      • Break-even period
      • Pay-back period
  • Where   an   extension   line is found to be unviable, NYEWASCO has a social responsibility to provide water at the ruling tariff.
  • We shall extend water supply to all areas established to have potential demand.
  • We shall communicate with our customers about the following:
    • Availability of Water services
    • Location of our contact offices
    • Price of our water services
    • Public health safety and advantages of consuming NYEWASCO’s water.