The company set aside Friday 29th October as a complaints resolution day as a Rapid Response Initiative to find lasting solutions to customer complaints. A large number of customers visited the company offices and they were served on the spot. The exercise is set to continue until 5th November 2021. Customers can now access NYEWASCO services round the clock which has been made possible by the unveiling of 24 hours’ customer service. A 24-hour phone number 0714 430 000 was also introduced to enhance service delivery