It has been an inspiring and enriching two weeks for NYEWASCO staff who had the opportunity to participate in a comprehensive customer experience training program facilitated by Goodit International Ltd. This initiative forms part of our broader strategy to continuously enhance service delivery by equipping staff with cutting-edge skills and industry best practices in customer relationship management.
The training was thoughtfully structured to deepen staff understanding of the evolving landscape of customer experience, with sessions covering a range of critical topics. Participants engaged in dynamic discussions around the fundamentals of customer experience, the intricacies of the customer value chain, and strategies for effective problem-solving. Emphasis was also placed on streamlining internal processes to foster service excellence and operational efficiency.
In line with NYEWASCO’s customer-first approach, the program went beyond technical knowledge to address core soft skills essential for meaningful customer engagement. These included emotional intelligence, adaptive communication, modern service standards aligned with regulatory expectations, and the value of cross-departmental collaboration in enhancing customer satisfaction.
To reinforce these lessons and cultivate stronger interpersonal connections, the training also incorporated team-building activities. These activities were designed to enhance collaboration, trust, and cohesion among staff, which are all vital to delivering a seamless and unified customer experience.
The training brought together employees from various divisions and levels, creating a vibrant learning environment and fostering a unified culture of customer-centricity. This initiative is a testament to NYEWASCO’s unwavering commitment to empowering its workforce and raising the bar in public service delivery.
As we move forward, the lessons and insights gained from this training will be instrumental in strengthening our interactions with customers and ensuring that every touchpoint reflects the excellence and reliability NYEWASCO stands for.
