NYEWASCO joined the world in celebrating Customer Service Week 2025, a special time to recognize and appreciate customers whose trust and support make every mission possible. This year’s celebration, held under the theme “Mission: Possible,” highlighted NYEWASCO’s unwavering dedication to customer satisfaction, service excellence, and community partnership.
The week’s activities were launched in a vibrant ceremony led by Managing Director Eng. Peter G. Kahuthu, who joined staff and customers in a lively cake-cutting event to mark the start of the celebrations. The event symbolized unity and collaboration, reflecting the company’s belief that great service begins with listening, understanding, and responding to customers’ needs.
In his remarks, Eng. Kahuthu emphasized that customer satisfaction remains at the core of NYEWASCO’s operations. He noted that teamwork and accountability drive the company’s ability to deliver on its promise of reliable and sustainable water and sanitation services. The Managing Director further appreciated the dedication of staff who work tirelessly to make exceptional service possible every day.
Throughout the week, NYEWASCO celebrated customers as the true reason for its existence. The company expressed gratitude for the continued trust, loyalty, and partnership that inspire innovation and progress. Each interaction with customers serves as a reminder that collaboration and mutual understanding are the foundation of excellent service delivery.
As the celebrations continued, NYEWASCO reaffirmed its mission of ensuring #QualityWaterForAll by investing in technology, infrastructure, and people. The company remains committed to improving efficiency, promoting sustainability, and enhancing customer engagement.
Customer Service Week 2025 was not just a celebration but a reflection of NYEWASCO’s values — teamwork, integrity, and customer focus. It was a moment to appreciate every customer who plays a role in making the mission possible. Together, NYEWASCO and its customers continue to build a future where reliable water and sanitation services remain a reality for all.
