At Nyeri Water and Sanitation Company (NYEWASCO), we believe that sustainable service delivery goes hand in hand with strong community partnerships. That spirit was demonstrated during a successful customer sensitization exercise held at the Sub-Chief’s office in Muthuaini.
The session, led by our dedicated Pro-Poor Officer, Rose Muchiri, brought together local residents and community leaders, including Sub-Chief Paul Nganatha, for an open and informative dialogue on key issues affecting water and sanitation service delivery in the area.
The engagement covered a range of topics critical to improving our shared water and sanitation systems:
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Water Conservation: Residents were encouraged to adopt water-saving habits both at household and community levels.
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Billing and Payments: Clear explanations were given on how billing works and the importance of timely payments to sustain operations.
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Reporting Leaks and Bursts: Participants were urged to report any pipe leaks or bursts promptly to reduce water loss and ensure swift repairs.
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Vandalism of Infrastructure: A major focus of the session was addressing the impact of vandalism on infrastructure. Attendees were informed of the dangers, legal consequences, and how such acts jeopardize access to clean water for all.
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Customer Care Channels: Awareness was raised on how to access NYEWASCO’s customer care services—be it through phone, walk-ins, or digital platforms—to resolve any service-related concerns.
We extend our heartfelt thanks to the Muthuaini community for their enthusiastic participation, thoughtful questions, and willingness to collaborate. Special appreciation also goes to Sub-Chief Paul Nganatha for hosting and supporting this crucial initiative.
At NYEWASCO, we are committed to deepening our relationship with communities through regular engagement, education, and accountability. Together, we can ensure reliable and sustainable water and sanitation services for all.
