News & Press

Nyeri Water and Sanitation Company is known in the country  as the best water services provider for 13 years in a rows.

To add to the list of firsts, NYEWASCO brought home the WASCO games second runners up trophy overall in the just concluded 11^th edition of the WASCO games that were held in Kisumu County.

The co-curricular activities which involve staff of the water companies are meant to ensure that personnel interact to bring integration and national cohesion. The participants will also have an opportunity to benchmark, co-exist, learn different cultures and also exchange ideas.  The 11^th edition of WASCO games involved over 6000participants with NYEWASCO being on top of the list with over 140 participants who participated in 13 disciplines. The ball games and choir were held in Kisumu National Polytechnic, while the other games were held in Cosmopolitan, Aga khan Hall, Mama Grace Onyango Social hall and Mambo Leo grounds where the closing ceremony was held. The theme of the 11^th edition of the WASCO games was “Fighting non-revenue water through consumer engagement and sports”

NYEWASCO is an all rounded company that is not only geared to providing water, sanitation and allied services to its customers in an efficient, effective manner through its highly skilled staff but also instilling growth of its employees in all areas through activities such as sports that help to foster teamwork

NYEWASCO as a company participated in 13 disciplines namely: Volleyball, Folk song and dance, Table Tennis (Both men and women), Netball, Scrabble, Squash, Athletics (men and women). Pool, Chess Football, Ajua, Draft, Darts where we managed to win a total of 7 trophies.

Twenty-three members of staff graduated from Mathenge Technical Training Institute on 17^th March in a ceremony which was graced by the Management. The team which was drawn from both the Technical and Commercial Services and Strategy Divisions passed in their grade 3 test. The training which was fully sponsored by the company was in a bid to improve their skills and service delivery. NYEWASCO is committed to improving its service delivery to all stakeholders and continual training plays an integral role in this process.  Speaking during the graduation ceremony, Nyeri Water and Sanitation Company Managing Director Eng. Peter Kahuthu congratulated the graduates on their achievement and urged them to put the newly acquired skills to the benefit of the company. He reiterated the management’s commitment to supporting employees in their efforts to improve academic qualifications

The Young Water Professionals (YWPs) from Nyeri Water and Sanitation Company Ltd are a group of young people who are in the water sector who have come together so as to engage in other activities that have a positive impact to the society and environment. On February 29^th 2022, the YWPs held a colourful event at the company’s conference hall dubbed Young Water Professionals Membership Drive Day whose purpose was to bring onboard newly registered members, and make known their objectives and benefits of joining the group. The event was ushered with music and dances from the youthful members where the management including the Managing Director Eng. Peter Kahuthu took part. In addition to this, the YWPs management was officially handed over to the newly elected office holders.

The director representing pro-poor interventions in the board of directors and staff members drawn from the pro-poor section undertook an inspection exercise of all pro-poor projects of the company on 9th November 2021. This was in a bid to familiarize with all pro-poor interventions as well as ensure that the projects are operating optimally to the benefit of people living in low income areas within the service area of the company.

NYEWASCO has made investments in these areas so as to ensure  that access to  water and sanitation is increased. This is achieved through undertaking NRW management, expanding water connection, expanding sanitation access, sensitization programs, reviewing customer experiences, expanding linkages and partnerships with pro-poor areas focus, and enhancing the management of information systems for pro-poor.  In addition, deliberate effort is made to enhance business process for pro-poor, implementing the company’s social connection policy, and monitoring service provision levels in low income areas.

Some of the projects visited during the induction exercise include;

Water Kiosk- Mweiga

Water Kiosk- Majengo

Upscaling Basic Sanitation for the Urban Poor (UBSUP) toilets in Witemere

Water ATM in Witemere

The board member was impressed by the efforts that the company has put in increasing access to water and sanitation services in low income areas within her service area and reiterated the board’s support for the projects so as to improve the quality of life for the residents. The Chief Manager, Commercial Services and Strategy Francis Kiura led the exercise.

The company set aside Friday 29^th October as a complaints resolution day as a Rapid Response Initiative to find lasting solutions to customer complaints. A large number of customers visited the company offices and they were served on the spot. The exercise is set to continue until 5^th November 2021. Customers can now access NYEWASCO services round the clock which has been made possible by the unveiling of 24 hours’ customer service. A 24-hour phone number 0714 430 000 was also introduced to enhance service delivery

In a bid to increase access to potable water to residents in low income areas, Nyeri Water and Sanitation Company runs an automated water kiosk in Witemere which is a low income area in Nyeri town. The water ATM has ensured efficiency in access to clean water to the residents any time of the day. This has been made possible by the use of water tokens which customers have been issued with by the company. These tokens are loaded with money through  mobile money transfer. A 10 litre jerrican of water costs Sh.1.

The Pro-Poor section celebrated the customer service week together with Witemere customers where each customer was gifted a token of 100 Shillings which translates to 100 jerricans. The customers could not hide their joy while receiving the free token especially during this period where most of them have lost their source of daily bread due to the effects of the Corona Virus Disease.

IMPACT 13: A performance Report of Kenya’s Water Services Sector 2019/20

An award ceremony was held on 18/10/2021 at the Sportsman Arms Hotel in Nanyuki  to recognize winners of the performance report of Kenya’s Water Services Sector 2019/20 Impact Issue no 13 where NYEWASCO emerged top in the following categories;

                     (1) Top performing utility overall number 1

                      (2) Top in very large category

                      (3) Top Tana region

                      (4) Top in Non Revenue Water

 The sector regulator (WASREB) released the report on 30th  June 2021.
In the report dubbed Impact 13, the performance of the water services sector for the financial year 2019/20 was reviewed. The regulator continues to develop and roll out a number of guidelines that are geared towards streamlining service provision and ensure the protection of the rights of the consumer. Some of these include; Business Planning, Water and Sanitation Services Provision in Rural and Underserved Areas, Water Safety Planning, Water Vending, Corporate Governance and Pro-Poor Water and Sanitation Services guidelines.
These guidelines serve as the yardstick with which WASREB uses to evaluate the performance of individual Water Services Providers (WSP’s) within one financial year.
Nyeri Water and Sanitation Company scooped the first position overall with 169 points out the possible 200 points. The company has held the number 1 position for the last 13 years in a row.

While receiving the trophies, the Managing Director Eng. Peter Kahuthu thanked the National Government, the County Government of Nyeri,  the board of directors and the entire staff  for their stellar performance and dedication which has resulted to the exemplary performance.

In addition, the chairman of the Board Technical Committee  Charles M. Kariuki who was representing the chairman of the board of directors Patrick Munuhe thanked all staff, esteemed customers and all stakeholders for the admirable performance. He also urged the NYEWASCO team to uphold the number one position and strive to improve on all other key performance indicators as the company strives to deliver quality services to her customers. He also expressed his gratitude to the County Government of Nyeri for its continued support under the leadership of H. E Governor Mutahi Kahiga.

 Nyeri County Executive Committee Member for the department of Water, Environment, Natural Resources and Sanitation Fredrick Kinyua reiterated the County Government’s commitment in supporting all the Water Services Providers in Nyeri County to enable them deliver on their mandate of delivering potable water and sanitation services to the residents of Nyeri County. He also urged the WSP’s from Tana region to invest in peer learning activities which will promote growth and improvement of their services.  He further challenged WASREB to involve policy makers at all levels during the award ceremonies so that they can understand the challenges faced by the water sector alluding to the fact this would largely affect resource allocation to the sector positively.

The short ceremony was held in observance of MOH guidelines on the Corona Virus Disease and was followed by data validation exercise for the 2020/21 performance.