Customer Commitment

>>Customer Commitment
Customer Commitment 2017-03-01T08:23:08+00:00
Our Commitment to Care

All Company staff pledge to our current and future customers the highest quality service. We commit to provide a level of customer care, which will at the very least, meet our customers’ expectations. Our commitment at all times is to act in the best interest of our customers and continually improve our standards of quality in every aspect of our services.

Customer Care Declarations

Solving customers’ problems and delivering quality service and products is not just part of our job, it is our job. We therefore declare to:

  • Welcome a customer with a smile,
  • Put the needs of the customer first,
  • Treat a customer with courtesy, consideration and respect,
  • Listen and respond appropriately to every customer,
  • Have qualified and supportive staff to deal with customer complaints,
  • Deal with all customer issues with efficiency, fairness and integrity,
  • Provide customers with relevant written information where suitable,
  • Be as reliable, honest, and friendly as customers would like us to be.

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.