Customer Responsibilities

>>Customer Responsibilities
Customer Responsibilities 2017-03-15T06:39:23+00:00


To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following:

  • Treat the NYEWASCO staff with courtesy
  • Pay for bills invoiced promptly.
  • Avail all information requested by NYEWASCO for execution of  service.
  • Facilitate access to meters for proper readings, maintenance and inspection of the supply line.
  • Abide with the legal requirements and desist from acts of illegal usage of water.
  • Raise complaints promptly and within the valid time period.
  • Avoid collisions and compromises that would lead to defrauding the organization.
  • Report any pipe leaks/bursts, sewer blockages, missing manhole covers etc promptly to the company.
  • Avoid construction of permanent structures on water and sewer service lines.
  • Report to NYEWASCO all matters that they deem to have negative impact on service provision and especially any illegal practices observed in their area. NYEWASCO shall treat the reports with utmost confidence.

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.