NYEWASCO’s Operational Framework

>>NYEWASCO’s Operational Framework
NYEWASCO’s Operational Framework 2023-05-02T09:42:56+00:00

The Ministry of Water & Irrigation is responsible for policy formulation to create an enabling environment for efficient operation and growth of the sector. It sets the strategic direction and provides a long term vision for all institutions in the sector.

Currently the company is operating under a license issued by Water Services Regulatory Board (WASREB) in line with Water Act 20 16.The company’s broad mandate is to provide water and sanitation services to the residents of the Nyeri Central Sub-County and its environs. In order to fulfill her mandate, NYEWASCO works closely in partnership with other institutions in the sector.

Some of the institutions that partner with NYEWASCO in the water sector include; Water Services Regulatory Board (WASREB) that exercises national regulatory powers, Tana Water Works Development Agency (TWWDA), Water Resource Management Authority (WARMA) which has the authority to manage the catchment areas and sources of water. WARMA authorizes abstraction of water from the catchment areas and water sources. Water Services Trust Fund (WSTF) mobilizes grants and cheap finances for the water companies mainly on pro-poor areas, Water Appeals Board (WAB) with mandate of dispute resolution relating to water issues.

Nyewasco Administrative Region

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.