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News and Press 2020-03-13T10:57:21+00:00

Happy Customer Service Week to all our esteemed customers!

October 7th, 2021|

Happy customer service week to all our esteemed customers. Today, as we continued serving you and appreciating you for the continued support that you have accorded to us through the year, few lucky customers were gifted a branded cap to appreciate them for being an integral part of the company! watch this space. We will close the customer service week in style!

NYEWASCO Board of Directors Embark on a Company Facilities Inspection Exercise

October 5th, 2021|

Nyeri Water and Sanitation Company Board of Directors led by chair Patrick Munuhe on September 13th 2021 embarked on an inspection exercise of all the company’s facilities to ensure that they are operating optimally. The tour which saw them visit the catchment area in River Chania and Zaina also took them to Ihwa intake, Kamakwa treatment plant, Kangemi sewer treatment plant, Mathari twin tank, Tetu tank, among other many other facilities.

The members of the board who were accompanied by the senior management also visited Nyeri Hill where the company plans to construct a water tank to increase supply efficiency. They also visited the proposed Baraka- Chaka water extension project phase which is intended to serve over 1,000 residents of Baraka estate in Kieni East Sub County to serve approximately 200 water connections in phase I. These proposed projects are some of the flagship projects planned for in the Strategic Plan 2021/22- 2025/26.

The directors were impressed by the status of the facilities and urged the company’s management to maintain the high standards found in all of them. Speaking during the tour, chair Patrick Munuhe congratulated all staff, customers and all other stakeholders for maintaining position one in the 2019/20 Wasreb Performance Report a position the company has held for the last 13 years as well as Non-Revenue Water champions in the recently released report by the Ministry of Water and Sanitation on Non- Revenue Water Management with a NRW ratio of 14%, the lowest in the country.

He also challenged them to do even better in the subsequent evaluations. Nyeri County Executive Committee Member for the department of Water, Environment, Natural Resources and Sanitation Fredrick Kinyua who joined the team in inspection of the proposed Baraka- Chaka water extension in Kieni. The CECM reiterated Nyeri County Government’s commitment in supporting the company as it delivers on its mandate of provision of clean and safe drinking water and sanitation services to the residents of Nyeri Central Sub County and its environs. He also commended the Board of Directors, management and all staff for excellent service delivery.

Customer Sensitization Exercise in Low Income Areas of Kiawara and Majengo

September 16th, 2021|

The Customer Care section spent their day in the heart of Kiawara in Nyeri Town serving our customers. The multi departmental team has been hailed by the customers for taking the services closer to them. This is being conducted under the customer sensitization exercise which seeks to educate them on services rendered, how to access them as well as resolving customer complaints. The team will head to Majengo on 16th September 2021 for the same exercise. The exercise is one of the Company’s interventions in Low Income Areas aimed at increasing access to clean water and sanitation services.

Nyeri Water and Sanitation Company is committed to the realization of the set target by the government of Kenya of making potable water and safe sanitation accessible to all by the year 2030 and United Nations SDG 6 which promotes the accessibility of clean water and sanitation for all.

The exercise was conducted in strict observance of the Ministry of Health guidelines on curbing the spread of the Corona Virus Disease. Customers were sanitized on arrival and each one of them was provided with a mask.

Performance Management Training for Management, Supervisors and Union Officials

September 7th, 2021|

The performance appraisal system of any organization is a vital component of the health of the whole business cycle. The water sector and Nyeri Water and Sanitation Company Ltd in particular is not an exception to this view. The increasing significance of performance appraisal processes and performance management systems is of fundamental importance to the performance of any organization. Thus what gets measured gets done. Performance appraisal is a significant component of performance management. Performance management seeks to achieve better results by understanding and managing employee performance with an established framework of planned goals, standards and competencies. It includes planning, developing, monitoring, rating, and rewarding employee contributions to business organisation. It is based on the principle of management by contract rather than by command.

Con­tin­u­ous per­for­mance man­age­ment cre­ates an ongo­ing dia­logue and an atmos­phere of trust, sup­port and encour­age­ment. It also helps devel­op a rela­tion­ship between employ­ee and the com­pa­ny. If an employ­ee is aware that their man­ag­er and the company cares about what they are doing and is ded­i­cat­ed to help­ing them do bet­ter and progress their career,  their commitment to their employer and motivation levels are likely to remain high.

It is this regard that NYEWASCO has embarked on an ambitious performance contracting exercise which commenced on 27th July – 30th July at the Kenya School of Government, Embu Campus. The training was aimed at equipping supervisors across all departments with knowledge of how to handle the per­for­mance man­age­ment process which com­bines infor­ma­tion gath­ering through mon­i­tor­ing goal com­ple­tion, feed­back and dis­cus­sions. By analyzing suc­cess­es, strengths, learn­ing from mis­takes and exam­in­ing poten­tial for growth and devel­op­ment, NYEWASCO will devel­op tal­ent, enhance indi­vid­ual per­for­mance and weed out prob­lems.

NYEWASCO Launches an Internship Programme

September 2nd, 2021|

Nyeri Water and Sanitation Company Ltd (NYEWASCO) is known in the country and beyond as the best water services provider. This is according to IMPACT REPORT 13 (Water Services Utility Performance Report) among 81 utilities in the country for the 13th year in a row.

To add to its list of firsts, the company launched an internship programme during which 40 candidates were enrolled. The internship programme which took effect in the month of August included elaborate process where the vacancies were advertised. To ensure a wider circulation, the company took advantage of the robust social media platforms that it enjoys to tap into the targeted audience mainly youth who graduated from 2019 to date. The placed interns largely capture the face of Kenya in terms of County of origin, ethnicity, education background   and Institutions of Origin. The programme will run for 11moths, expiring at end of June 2022.


NYEWASCO comes at the rescue of a senior citizen in dire need for potable water (Pro- Poor Intervention)

August 31st, 2021|

For Mary Wangui Kigia, a resident of Ndurutu Village, Kerichu Division, Nyeri County, Nyeri Water and Sanitation Company Ltd is a life saver that shall remain etched in her memory lane. Wangui, a beneficiary of a free water connection is full of life even at her advanced age. The free connection was implemented under the aegis of the company’s Corporate Social Responsibility (CSR) through the Pro- Poor department.

NYEWASCO is committed to conducting her business and affairs in a socially responsible, sustainable and meaningful way taking into account ethics, the environment and society at large. The CSR programme is part of the company’s plan to continue to build trust and public confidence through public awareness and strong stake holder engagement. It is also an avenue of embracing responsibility for the impact of the company’s activities on the environment which is why Nyeri Water and Sanitation Company Ltd is a big campaigner of Environmental conservation through the “Conserve the Environment today, it will save you tomorrow” imitative. The initiative aims at not only planting, but also growing trees from the seedbed to maturity. The company has established an arboretum at Kiganjo sewer pumping station where over 20,000 trees have been planted in 2021 so far. The arboretum which is projected to be fully operational by 2024, will be open to the public and will host a football pitch for the youth.

NYEWASCO’s Water Supply Network Upgrades Exercise Ongoing

August 16th, 2021|

The upgrade exercise of the Ruring’u township and rural areas corridor supply network which has been ongoing in phases is still ongoing. The technical team is working on the lower stadium stretch which is approximately 1.0 kilometers. The objective of the upgrade is to increase the volume of water supply to customers in Ruring’u and the adjacent areas which has been informed by an increase in demand. The team is also working on customer meters re alignment, servicing and raising meter covers.
The upgrade has also been necessitated by the regular pipe bursts experienced in this section as a result of the poor state of the PVC pipes.
The exercise involves replacement of old dilapidated PVC and galvanized iron pipes with larger High-density polyethylene (HDPE) pipes. This will kill two birds with one stone in that apart from increasing the volume of water to customers, it will also decrease the amount of water lost through pipe bursts and leakages also known as non- revenue water.
Customers in Ruring’u, Kunyiha, Atlas, Florida and Safaricom rural, Wamai, Castro, Stadium B and the adjacent areas are expected to notice an improvement in supply as soon as the upgrade of the section is completed. The company is committed to improving the customer experience in all its services.

Tumulike Mwizi Pamoja Campaign

July 16th, 2021|

Did you know that water theft through illegal connections or meter by-passes, self connection after cut off for non- payment is a criminal offence punishable by law? The following penalties applies:
1. ILLEGAL CONNECTION: Commercial, Industry, Construction fraud- Sh. 100,000 plus estimated consumption during the period of illegality.
3. SELF CONNECTION after cut off for non payment Sh. 5000 and billing backdated from date of cut off.
These penalties have been set by Water Services Regulatory Board (The Kenya Gazette No. 2188 ) to deter water theft and failure to pay may lead to a jail term.
Last week, a man was who was involved in water theft was caught by our security & investigation department whose mandate is to weed out the vice. He was taken to Central Police Station where he was booked and is out on cash bail. He is required to pay for the penalty and billing backdated from the date of cut off. The total sum has escalated way above what he owed before the illegal connection and failure to pay will lead to criminal charges being brought against him. It is not worth the trouble. Get a legitimate water connection to avoid these penalties. Our team is on the ground verifying all water and sewer connections.
We urge our customers to report to us any case of water theft, illegal water and sewer connections, illegal discharge of waste water in un-designated points, meter vandalism and theft to the nearest police station or to us through the following communication channels:
1. Facebook@nyewasco
2. Twitter@watee_nyeri
3. Toll free phone number 0800721095
4. Phone number 0734732481
Let’s stop mwizi together. Help us serve you better.

Top Water Utility in Kenya: Impact 13

July 5th, 2021|

We are happy to announce that Nyeri Water and Sanitation Company Ltd (NYEWASCO) has been ranked number 1 in the IMPACT REPORT 13 ( Water Services Utility Performance Report ) among 81 utilities in the country for the 13th year in a row. It is indeed an honour to us. Being number 1 and maintaining it for 13 years among very competitive sector peers is not a walk in the park. It takes the the effort of men and women who work day and night to deliver exceptional water and sanitation services to the good people of Nyeri Central Sub County and its environs. This success is as a result of collective hard work of our members of staff, management, Board of directors, the County Government of Nyeri, the National Government and all our stakeholders. We would like to thank our esteemed customers who have contributed immensely to our exemplary performance through the years. Your great support has not gone unnoticed especially in this period of COVID-19 pandemic. We thank you especially for your assistance in keeping a close eye water and sewer leaks. This has contributed immensely to our low non revenue water levels which in turn increases the amount of water we deliver to your households. We are also NRW champions in the country which currently stands at 15%compared to the national average and target of 42 and 20 % respectively. We implore our customers to continue being our eyes and ears on the ground. Kindly report any pipe or sewer bursts, blockages, meter vandalism, theft and any other matter that requires our attention through the following communication channels:
1. Facebook@nyewasco
2. Twitter@watee_nyeri
3. Toll free phone number 0800721095
4. Phone number 0734732481
Email We are committed to maintaining our quality of water to the present rating of 100% and continual improvement of all our services and look forward to a great FY 2021/22.

New strategic plan to steer Nyewasco to greater heights and improve service provision(Courtesy The standard Friday 28.2021)

June 2nd, 2021|

The Nyeri Water and Sanitation Company (Nyewasco) has unveiled a new strategic plan that seeks to steer the service provider to greater heights. The 2021/2022- 2025/2026 Strategic plan is a key milestone for the over two decade-old water service provider. Incorporated in 23rd September 1997, Nyewasco can trace its birth to the late 1950s. The first infrastructure was set up in 1959. However, for now Nyewasco has only one water source which is the Chania River. “We have to credit our fore bearers, the visionary engineers who came up with the idea and infrastructure that we now rely on because we are building on what they set up decades ago,” Eng. Kahuthu noted. The Nyeri Water Supply Project was the flagship project, for the company which was largely supported by German Technical Cooperation through GTZ in its establishment. Nyewasco undertook the project in early 2004, that ensured the construction of the treatment plant which increased water production from 6,000 cc to a capacity of 27000cc. The project also improved the water quality provided by the company which is one of the reasons, the company has been propelled to the best water service provider in Kenya for over 12 years. While water provision has 98 per cent coverage for over 100,000 residents. plans to be implemented in the 5-year strategic plan.

The company has remained committed to its core values which are; customer service, ownership, environmental consciousness, continual improvement, teamwork & efficiency, research & innovation and corporate social effectiveness. According to Eng. Kahuthu, the company attributes one of the key factors contributing to her success to the support from the County Government of Nyeri under the stewardship of H.E Governor Mutahi Kahiga. “I am grateful for the support accorded to us by Nyeri Governor H. E Mutahi Kahiga in terms of provision of financial resources and implementation of projects, while allowing us to carry out our mandate without interference, which has led to the gradual growth of Nyewasco,” noted Eng. Kahuthu. In addition, Eng. Kahuthu noted that Nyewasco’s exemplary performance can be attributed to the good leadership by the late MD CPA Peter Gichaaga, who grew the company to greater heights jointly with the board of directors.

“Together with a formidable team, supportive board of directors who provide the company with the necessary oversight to carry ou our duties,” noted Eng. Kahuthu. Further, Nyewasco attributes her continued success to the excellent performance of all its members of staff. They are well acquainted with their responsibilities for efficiency and effectiveness and are continually motivated through training and team building activities.

“Nyewasco has incorporated technology in terms of communication and payments, which has significantly improved our services, especially during these Covid-19 times. We have also adopted the new systems in the market that have heavily reduced our wastage for instance, in non-revenue water, we have maintained the non-revenue water at 15percent and in billing systems, the technology has enabled us to serve our customers with minimal errors and at their convenience,” added Eng. Kahuthu.


The company has faced, financial constraints with the main issue being inadequate fund mobilization for projects, without any subsidies, the company relies on internally generated funds and support from the County Government and National Government. Lack of adequate water storage threatens water security for the company because the l There is a need for a Strategic Water Reservoir to address this challenge, Nyewasco the Company is working closely with the National Government through TWWDA & CGN to realize the vision of constructing a Mega Dam/ Multipurpose Dam (Muhoya Dam) at Zaina Forest.

Also, Nyewasco is working to overcome, the high energy costs increasing the business risk, hence prompting the company to explore alternative energy sources including solar energy and Hydro-Power. In 2017, the Company celebrated 20 years since it was incorporated, and also the previous strategic plan, for 2016/17- 2021/2022. This strategic plan underwent a midterm review and they noted, they have implemented 85 per cent of the strategic objectives. However, the plan expires in June 2021, and therefore there is a need for the introduction of the new strategic plan to propel the company to meet its goals in the coming five years. Truly, Nyeri Water and Sanitation Company have lived true to its mission, which is ‘To provide quality water, sewerage and allied services at commercially and environmentally sustainable levels’. The key strategic themes are Corporate Governance, Financial Health, Service Delivery, Low[1]income Areas and their customers, Human Resource Capacity, Environmental Consciousness among stakeholders and Partnerships and Collaborations.

Under the new strategic plans, the company has expanded the values to strive towards.

These include,

Customer-Centric: Putting customer first and at the core of the business.

Professionalism: Reliability, Competence, Dependability and Respect.

Innovativeness: Ability to challenge industry norms and provide solutions.

Teamwork: Harnessing contribution of every partner.

 Integrity: Guided by sound moral and ethical principles.

Responsiveness: Providing value within an acceptable time.

Result Oriented: Focus on outcome.

Key achievements

  • Developed Performance Management scheme including policy and tools.
  • Timely implementation of Collective Bargaining Agreement (CBA)
  • Active in Corporate Social Responsibilities (CSR) activities. • Reviewed and updated the Customer Service Charter. • Adoption and Integration of pro-poor policy in the company’s activities.
  • ISO/IEC 17025: 2005 Accreditation of its laboratory services. • Evaluated for the 12th time in a row as the Best performing WSP during the WASREB impact report of 2019/2020.
  • Repayment of loans without defaulting up to date. • Continued provision of services on a 24/7 basis.
  • Water Extension to LIAs and informal settlements


Zero Charges for 0 units consumption and other Benefits of the recently implemented tariff

May 5th, 2021|

Nyeri Water and Sanitation Company Ltd recently rolled out a pro-poor tariff which  takes care of the people living in Low Income Areas based on the following.

  • In case of no consumption, one will pay a small standing fees of 50 only and not the previously standing charges of Ksh. 368.40 or Ksh. 686.80 equivalent of 10 units in non sewered connections and sewered connections consecutively.
  • The water tariff for water kiosks will remain the same ie. Ksh. 1 for 10 litres.
  • Sewer charges will be reduced for domestic users by charging 75% of the quantity of water consumed. This has been reduced from 100%.
  • The previous tariff charged the same price for sewer and water. The recently implemented tariff is charging a separate rate for sewer which is lower than that of water for all the categories. It is 20% lower on average for the domestic customers.
  • Therefore, Sewer Charges for domestic customers will be reduced to an average 60% of water charges. (i.e. 75% of 80%)
  • Minimum charges for low consumption of up to 6 units is Ksh. 332 for unsewered connections and Sh.50 for sewered connections down from the current Sh.368.40 and Sh.686.80 respectively.
  • For business accounts, minimum charges for consumption up to 6 units is 500 for unsewered connections and Sh. 812 for sewered connections down from the previous Sh.527.70 and Sh. 1005.40 respectively.
  • The tariff will make it possible for the company to upgrade the pipeline to improve water supply to the residents of Kihuyo, Mweiga, Ikumari and Ngangarithi among others.
  • It will enable the company to reduce water losses further to 12%.
  • It will assist the company in putting in place measures to maintain 100% drinking water quality that Nyewasco is known for.
  • This will also enable the company to implement automation of its systems to assure its customers of accurate, timely and consistent billings.
  • This tariff will enable the company to increase its sewer coverage from 28% to 40%.


The cost recovery tariff will enable the company to sustain the achieved service delivery levels in terms of efficiencies and effectiveness across board.

Nyeri Water and Sanitation Company Limited is the current holder of the first position which the company has held 12 times in a row according to a performance report by the Water Services Regulatory Board (WASREB). The sector regulator (WASREB) releases the report annually.

The regulator continues to develop and roll out a number of guidelines that are geared towards streamlining service provision and ensure the protection of the rights of the consumer. Some of these include; Business Planning, Water and Sanitation Services Provision in Rural and Underserved Areas, Water Safety Planning, Water Vending, Corporate Governance and Pro-Poor Water and Sanitation Services guidelines.

These guidelines serve as the yardstick with which WASREB uses to evaluate the performance of individual Water Services Providers (WSP’s) within one financial year.

Nyeri Water and Sanitation Company scooped the first position with 177 points out the possible 200 points in the most recent report which had the financial year 2018/2019 under review. This was an improvement from 2018/2019 where it scored 163 points. The board of directors, management and all staff of the company is committed to not only maintaining the sector leader position, but also to provide quality water, sanitation and allied services at commercially and economically sustainable levels through the application of outstanding processes and technology to the delight of our customers and other stakeholders.

Pro- Poor Tariff takes effect as at April 2021

May 5th, 2021|

The Nyeri Water and Sanitation Company Ltd introduced a new pro- poor tariff which took effect in the month of April. The tariff which takes into consideration the needs of customers in the low income areas who are the majority, charges Ksh 47 per cubic meter which is also referred to as a unit of water. The cost of production of one unit is Ksh 66.08. This translates to a Ksh 19.08 subsidy per unit. This will go a long way in reducing the burden of the low consumers in accessing clean and safe water for domestic use.

On the other hand, it costs Ksh 52.12 to clean one unit of waste water. However, the consumers who fall under the lower cluster of consumption will be charged Ksh 45 enjoying a subsidy of Ksh 7.12.

A survey conducted by the Water Services Regulatory Board (WASREB) on the company’s service area showed that 72% of the consumers are poor and consumed a maximum of 6 units per month. As such there was need to review the tariff and come up with a structure which subsidized the rates for this group of customers. The successful implementation of this tariff will help the company to dispense its mandate effectively while taking care of the people living in the low income areas.


FLagship projects planned for implementation in the strategic plan for the period 2021/22- 2025/26

February 19th, 2021|

Nyeri Water and Sanitation Company Limited Board of Directors, Senior Management and a Consultant engaged through a strategic partnership between the company and Dedan Kimathi University of Technology completed a two-day strategic planning workshop in Nakuru on 19th February 2021. During the workshop, the management appraised the board of directors on flagship projects planned to be undertaken during the implementation of the strategic plan for the planning period 2021/22- 2025/26. The strategic plan being formulated will take effect in July 2021 after the expiry of the current strategic plan 2016/17- 2020/21 which has successfully shaped the strategic direction of the company for five years.

The Directors led by the Chairman Patrick Munuhe and the County Government of Nyeri represented by the Chief Officer in the department of Water, Environment, Natural Resources and Sanitation Pauline Ndegwa and the County Executive Committee Member (CEC) Fredrick Kinyua participated in robust discussions on priority projects that the company would undertake during the next five years so as to improve service delivery of quality water and sanitation services to the residents of Nyeri Central Sub County.

Conditional liquidity support grant

February 4th, 2021|

Nyeri Water and Sanitation Company Ltd received a Conditional liquidity support grant through the Water Services Trust Fund from the World Bank and other development partners to finance operating costs to ensure efficient water supply during the Covid 19 emergency response interventions. A short grant agreement signing exercise was conducted on 04/02/2021 at Maji house which houses the Ministry of Water, Sanitation and Irrigation offices in Nairobi.
NYEWASCO has been playing a critical role in the fight against the spread of Covid 19 since its outbreak early last year. The company constructed 64 free hand washing points in strategic places such as bus stops, health facilities among others targeting members of public to increase access to clean running water for hand washing in an effort to mitigate the spread of Covid 19. The company in consultation with the County Government of Nyeri also waved water bills for customers in low income area of Witemere in Nyeri town in the month of April 2020 to enable the residents to combat the spread of the Corona virus by maintaining high standards of sanitation. The free hand washing points are active to date. Proper hand washing with soap and running water has been identified as one of the effective methods of combating the spread of Covid 19 virus by the World Health Organization.
During the ceremony, cabinet secretary in the ministry of Water,Sanitation and Irrigation Cicily Kariuki reiterated the national government’s commitment to increase water and sanitation coverage in the country to 80 and 40% respectively up from water coverage of 69% and sanitation coverage of 26 %. This target is set to be achieved in one calendar year. The cabinet secretary urged all stakeholders to work together since the achievement of the targets will take concerted efforts.

Testing and calibration laboratories ISO/IEC 17025:2017 Accreditation

February 3rd, 2021|

Nyeri Water and Sanitation Company testing and calibration laboratories are among the first laboratories to have undergone the stringent assessment and successfully transitioned to the new ISO/IEC 17025: 2017 Standard accreditation in Kenya. This gives increased confidence on the accuracy and reliability of the results issued from the laboratories for the period Jan 2020- November 2024.
Our Services:
The laboratory offers sampling and testing services from various water sources as follows;
• Drinking Water e.g. treated piped water, bottled water etc.
• Surface Water e.g. Rivers, streams, dams, etc.
•Groundwater e.g. Boreholes, wells, springs etc.
• Mineral Water e.g. Bottled water etc.
• Deionize Water
• Effluent Water e.g. Raw sewage and final effluents
Our lab also serves as National Environment Management Authority (NEMA) reference lab.
Pay us a visit today for exemplary services.

NYEWASCO’s success story.

January 25th, 2021|

NYEWASCO awarded as the top performing utility FY 2018/19 by the Water Services Regulatory Board

January 25th, 2021|

IMPACT 12: A performance Report of Kenya’s Water Services Sector 2018/19

An award ceremony was held on 25/01/2021 at the White Rhino Hotel Nyeri County to recognize winners of the performance report of Kenyas’ Water Services Sector 2018/19 Impact Issue no 12 where NYEWASCO emerged top in the following categories;

                     (1) Top performing utility overall number 1

                      (2) Top in very large category

                      (3) Top Tana region

                      (4) Top in Non Revenue Water

 The sector regulator (WASREB) released the report on 6th July 2020.
In the report dubbed Impact 12, the performance of the water services sector for the financial year 2018/19 was reviewed. The regulator continues to develop and roll out a number of guidelines that are geared towards streamlining service provision and ensure the protection of the rights of the consumer. Some of these include;
Business Planning, Water and Sanitation Services Provision in Rural and Underserved Areas, Water Safety Planning, Water Vending, Corporate Governance and Pro-Poor Water and Sanitation Services guidelines.
These guidelines serve as the yardstick with which WASREB uses to evaluate the performance of individual Water Services Providers (WSP’s) within one financial year.
Nyeri Water and Sanitation Company scooped the first position overall with 177 points out the possible 200 points.
This is an improvement from FY 2017/2018 where it scored 163 points. The company has held the number 1 position for the last 12 years in a row.

While receiving the trophies, the  Ag. MD Eng. Peter Kahuthu thanked the entire staff and the board of directors for their stellar performance and dedication which has seen them achieve this success as well as the exemplary leadership of the late MD CPA Peter Gichaaga during whose tenure the report was conducted.

In addition, the chairman of the board of directors Mr. Patrick Munuhe thanked all staff, esteemed customers and all stakeholders for the exemplary performance. He also urged the NYEWASCO team to uphold the number one positions won and strive to improve on all other key performance indicators as the company strives to deliver quality services to her customers. He also expressed his gratitude to the County Government of Nyeri for its continued support under the leadership of H. E Governor Mutahi Kahiga.

Eng. Robert Gakubia lauded the company’s management for their continued good performance and their commitment to the data validation exercise for FY 2019/20 which is being conducted in the same venue.

Upgrading Mweiga Supply Network

December 7th, 2020|

Ongoing water pipeline upgrading works on the Njeng’u – Kibaki’s section. 850 meters.

The technical team has been working on the Njeng’u  section of the Mweiga supply network upgrading the pipes from 6 inch uPVC TO 8 inch HDPE. This will increase water pressure thus addressing the frequent water interruption experienced in the region.


August 31st, 2020|

Dear esteemed customers.
We are glad to inform you that the Nyewasco APP is now available on Google Play store for downloading. Kindly visit Play store and get the new and user friendly APP.
QUERY and PAY your Water bill, get a Mini-statement, View your readings and many more by the touch of a button!
User name: Your account number
Password; Your ID number

Water Leaders Award 2020: NYEWASCO Bags the Number One Position

August 1st, 2020|

Nyeri Water and Sanitation Company Limited has been recognized internationally by the Global Water Intelligence, an international body in the water sector for the exemplary work accomplished by the company.
This follows another milestone whereby the company took the first position in the country in the recently released Impact issue 12 which is an evaluation of the performance of water service providers in the financial year 2018/19.
The Global Water Awards was established in 2006 by Global Water Intelligence, the coveted
awards recognize the most important achievements in the international water industry within
several categories and reward those initiatives in the water, wastewater and desalination sectors
that are moving the industry forward through improved operating performance, innovative
technology adoption and sustainable financial models.
NYEWASCO as a family is humbled to have been considered for this award and we are pleased to receive the Water Leaders Award 2020.
This achievement is an honour not only to the company but most importantly to the people of Nyeri County who have given us an opportunity to serve them and therefore granting us an opportunity to continually exploit our potential, add value and make a positive impact to their livelihoods.
Our promise to our esteemed customers and stakeholders is that we shall not let them down. We will continue to strive not only to meet but also to exceed their expectations by offering excellent services towards the attainment of our vision- “A World Class Water and Sanitation Service Provider”.

UBSUP projects monitoring team in Nyeri County

July 16th, 2020|

The Upscaling of Basic Sanitation for the Urban Poor (UBSUP) project monitoring team from the Water Sector Trust Fund (WSTF) led by Eng. Charles Kanyugo, Fund trustee Ubah Abdi and Rose Muguchu visited Nyeri County to evaluate the progress of the UBSUP project to the beneficiary Water Services Providers (WSP’s) in the County.

The team commenced their tour with a courtesy call to H.E Hon. Mutahi Kahiga, governor Nyeri County. The governor commended the close collaboration between WSTF and the WSP’s in the County. The governor further said that the secret to success of the water companies in Nyeri County is accountability and transparency coupled with visionary leadership and zero political interference.

The team then visited Witemere slum in Nyeri town where 200 families benefitted from Safisan toilets constructed under the UBSUP programme. The beneficiaries thanked Nyeri Water and Sanitation Company for choosing Witemere which is a low income area for the implementation of the project which has greatly improved sanitation standards and impacted positively to the lives of the residents by eradicating diseases caused by poor sanitation.

Speaking at the meeting, NYEWASCO MD Peter Gichaaga reiterated the Company’s commitment to improving the sanitation standards of all in its service area. He also thanked WSTF for their continued partnership in various projects implemented by the company.

The company recently completed a sewer extension project which involved the creation of sewer extension infrastructure and actual household connections to the sewer system. The project which was output based was completed at a cost of approximately Ksh 288,000,000. The company has so far received a subsidy of Ksh 45,000,000 from WSTF.
He added that the new sewer connections have increased sewer coverage from 25%- 30% in Nyeri Central Sub County.

Impact Report 2020: We Did It Again!

July 7th, 2020|

The Board of Directors and Top Management would like to thank Staff, esteemed Customers and all Stakeholders for the exemplary performance as exhibited in the IMPACT: A Performance Report of Kenya’s Water Services Sector- 2018/2019.
Nyeri Water and Sanitation Company Limited has recorded stellar performance since the inception of the IMPACT Report 12 years ago. The Board of Directors takes pleasure in commending the whole team for their commitment and hard work. We urge you to continue with the same spirit as we strive to deliver exceptional services to all our customers.
We also implore our Customers to be our eyes and ears on the ground. Kindly report any pipe bursts, sewer blockages, meter vandalism and theft and any other matter that requires our attention through the following communication channels:
1. Facebook @nyewasco
2. Twitter @ water_nyeri
3. Toll free phone number 0800721095
4. Phone number 0734732481
5. Email
We are committed to delivery of quality water, sanitation and allied services at commercially and economically sustainable levels through application of outstanding processes and technology to the delight of our customers and other stakeholders.

In Pursuit of Excellence: ISO 9001:2015 Re-certification

June 16th, 2020|

An effective Quality Management System ensures that companies offer products and services of consistently good quality through efficient processes and helps them to adapt to a fast changing world.

Nyeri Water and Sanitation Company Limited appetite to engage in continual improvement of its products, services and processes led it to pursue recertification after the lapse of its previous ISO 9001:2015 certification period.

This led to a series of a detailed audit process by the Kenya Bureau of Standards which found the Quality Management System(QMS) implemented by NYEWASCO to be compliant with the requirements of ISO 9001:2015

The certification covers the following activities;

1.Provision of water and sanitation services

2. Water testing

3. Meter calibration services

The company endeavours to continue offering quality services to all customers and stakeholders.

Customer Satisfaction Survey: Let Us Know How We Are Doing!

May 13th, 2020|

We embarked on a customer satisfaction survey on Monday 11th May 2020 through a strategic partnership between Nyeri Water and Sanitation Company Ltd and Dedan Kimathi University of Technology.
The survey will cover a representative sample and measures have been taken to protect both the data collectors and the respondents against possible exposure to the Corona Virus. If you are picked to respond to the questionnaire, kindly provide us correct information which will assist us to enhance the services that we offer to you. The data collection process will run up to 15th May 2020.
NYEWASCO is committed to delivering the best services to our customers and continual improvement in tandem with emerging technologies and needs of our esteemed customers.
This informed the decision in selection of DeKut a leading public University in Technological innovation.

Flooding, Clogging and High Turbidity Levels being Experienced at Ihwa Intake

May 5th, 2020|


We regret to inform our customers that our Water Treatment Plant at Kamakwa has been temporarily shut down due to flooding and clogging of Ihwa intake due to the heavy rainfall being experienced in the country and landslides which have occurred upstream Chania River causing high turbidity levels. The available water reserve is expected to be depleted in a few hours and we advise you to use the available supply sparingly especially during this COVID-19 pandemic.We also urge
you to utilize rain water through water harvesting to supplement supply. Our technical team is working round the clock to normalize the situation. We seek your indulgence as we endeavor to restore normal operations by Close of Business.

Wash your hands with soap and water, wear a mask and stay safe.

Message of Appreciation to our Esteemed Customers

April 28th, 2020|

The Board of Directors, Management and staff of NYEWASCO would like to appreciate our esteemed customers for their continued support through payment of water bills. This has greatly assisted the company to sustain its operations hence ensuring continuous supply of clean and quality water and also effective waste water management during the COVID-19 pandemic.
The Company recognizes and appreciates that even with the difficult season facing the country, our esteemed customers found it fit to include their water bill on their list of priority bills.
Water is an essential commodity and we are committed to ensure that our customers have sufficient supply especially during this time where washing hands with clean running water could save our life.
We urge you to continue your partnership with us during and post the Corona Virus period.
As informed earlier, we have acquired a Toll free number 0800721095 which you can reach out to us for any complaint or compliment. Kindly report any water or sewer bursts spotted. This will help us have more water to deliver to your household as well as maintain a clean environment for all through efficient waste water management.

Stepping up Handwashing in Nyeri County to Curb the Spread of Covid-19

April 24th, 2020|

In an effort to curb the spread of the COVID-19 Virus in the Country, Nyeri Water and Sanitation Company Ltd has identified several strategic areas in Nyeri Central Sub-County and constructed 65 free hand washing points for the general public. The water is also safe for drinking. Speaking during the launch of the initiative, Managing Director Peter Gichaaga reached out to other corporate bodies within Nyeri to come out and support the ‘Water for all’ campaign. He reiterated the company’s commitment to ensure few or no supply interruptions even as the country grapples with the effects of the COVID-19. He was speaking at the Kamukunji market where NYEWASCO staff conducted a hand washing sensitization campaign. The traders were taught the importance of washing their hands with soap and clean water and to observe other guidelines given by the Ministry of Health so as to flatten the spread curve of COVID-19.

Taifa sacco, Canopy Insurance Brokers and Nairobi Ironmngers Ltd have partnered with us so far as we fight the pandemic together.



Stay Safe. Wear Protective Gear at Work.

April 3rd, 2020|

At Nyeri Water and Sanitation Company, our staff are protecting themselves as they continue serving customers during the COVID-19 pandemic. We urge our customers to stay safe and observe all guidelines given by the Ministry of Health to curb the spread of Corona Virus in the Country.

Water and Sanitation services are essential thus our staff members are working hand in hand with the County Government of Nyeri to ensure that service delivery remains uninterrupted.


March 23rd, 2020|

Nyeri Water and Sanitation Company Ltd Customers can now call and get services on a free toll number.  In a bid to increase  Customers satisfaction, NYEWASCO has introduced a Toll Free number for customers with which they will reach the Customer service team anytime without costing them a dime.

Water Supply Reinstated

March 16th, 2020|

We would like to thank our Customers in Kiganjo, King’ong’o, Chaka, DKUT, Embassy and adjacent areas for your patience as we embarked on repairs to the line supplying your area this past weekend. Normal supply has been restored. We also assure you that we are coignizant to the fact that water is an essential service and we are committed to maintaining a steady supply.
If you are still experiencing any hitches kindly call us on our hotline 0734732481. You can also inbox us on our official Facebook page @nyewasco or tweet us on our official handle@nyeri_water for prompt response.

Caution Against Illegal Water and Sewer Connection

March 10th, 2020|

Our attention has been drawn to unscrupulous individuals engaging in the following illegal activities;

1. Illegal water connection – Having access to our water services without a duly acquired water connection and not paying for the service.
2. Illegal sewer connection – connecting yourself to the company’s sewer system without following the appropriate procedure and not paying for the service.
3. Directing storm water into the sewer system which is designed for domestic and industrial waste water.

We urge you to regularize your water and sewer connection by visiting our office for official application for the services
failure to which, you will be subject to penalties.
We appeal to our Customers to report such cases by calling our hotline 0734732481 or sending us a direct message on the official Facebook page @ nyewasco or tweet us on our Twitter handle @nyeri_water.

Full Board Meeting

March 6th, 2020|

The Company held a Full Board meeting today for the 3rd quarter of the Financial Year 2019/2020. The Directors led by the Chairman Mr. Patrick K. Munuhe  were in attendance and all agenda matters were successfully attended to.

The Journey to ISO 9001:2015 Re-Certification Begins

February 24th, 2020|

The journey to ISO 9001:2015 re-certification kicked off on 21st February 2020 with the arrival of the audit team at the company’s premises. An opening meeting was conducted to brief the auditees of the objectives of the audit which commenced thereafter.

The audit was successfully completed on 22nd February 2020 and a closing meeting was held between the auditee and the auditors.

The auditors thanked the management for proper facilitation which saw the objectives of the audit being met on time.

The company was first ISO 9001:2008 certified in January 2017 and later transitioned to ISO 9001:2015 in 2018.

UBSUP Programme Kicks Off in Witemere Area

February 6th, 2020|

NYEWASCO is in the initial stages of implementing the Upscaling Basic Sanitation for the Urban Poor (UBSUP) programme, which is a country-wide up-scaling intervention aimed at providing access to basic household sanitation in urban low income areas of Kenya. UBSUP is anchored at the Water Sector Trust Fund with technical support from GIZ and funding from the Bill and Melinda Gates Foundation and the German Government through the German Development Bank (KfW).

The programme is implemented by licensed Water Services Providers (WSP/utilities) and covers the entire sanitation service chain. UBSUP undertakes the scaling up of the following activities: promotion of improved toilets at household level, involvement of the private sector to provide emptying and transport services where applicable and implementation of Decentralised Treatment Facilities (DTF) to offer treatment and safe disposal of the faecal sludge. UBSUP aims to provide sustainable sanitation for at least 400,000 people. Public sentimentalization is currently ongoing in the Witemere area which aims at identification of customers who are in dire need of toilet upgrade from the common pit latrine to flush toilets that will be connected to the sewer line. This will largely improve sanitation status in the LIA and help curb diseases.

Sewer Connections in Nyeri Rise from 25% to 30% through the OBA Project

February 3rd, 2020|

The Principal Secretary in the ministry of Water, Sanitation and Irrigation presided over a cheque presentation ceremony of a subsidy worth Ksh 45 million to Nyeri Water and Sanitation Company Ltd on 31st January 2020 at the governor’s office, Nyeri.
The company qualified for a subsidy after completion of phase 1 of Output Based Aid project which established infrastructure for sewer extension. The company was required to satisfy laid down requirements by Water Sector Trust Fund first before qualifying for the subsidy, a task it completed successfully. The Chief Executive Officer of WSTF Ismail Fahmy M. Shaiye commended the company for completing OBA 1 project in the recommended time and standards hence qualifying for the same. The company is embarking on the second phase of the OBA project which involves physical connections of individual households to the sewer line. This is in a bid to improve sanitation standards in Nyeri county. Upon completion, the project which is targeting approximately 3000 individual households will increase sewer connections from 25%-30%.
Speaking while receiving the cheque on behalf of the company, Nyeri county governor H.E Hon. Mutahi Kahiga commended the management of NYEWASCO for exemplary leadership exhibited which has seen it maintain the number 1 position for 11 consecutive years according to Water Sector Regulatory Board performance impact report which is published annually. The company is also the reigning Non Revenue Water champions which stands at 14%; the lowest in the country.
On his part, the principal secretary Joseph W. Irungu applauded the company for work well done terming it lightly as a ‘miracle in the water sector’. He urged the management and the entire staff to continue in the same spirit and strive to achieve more as there is always room for improvement.
Also present were members of parliament for Kieni West and Nyeri town Hon. Kanini Kega and Ngunjiri Wambugu respectively, the chairman board of directors Wasreb Hon. Joshua Irungu, CEO WASREB Eng Robert Gakubia, CEO WRA Mohammed M. shurie, chair and CEO NWHA, CEO NIA, Chairman BOD Patrick Munuhe, MD Peter Gichaaga and senior management staff NYEWASCO, CEC Water, Environment, Natural Resources & Sanitation Nyeri county Fred Kinyua and other senior managers from different departments of the ministry of Water, Sanitation and Irrigation.


January 30th, 2020|


Nyeri Governor HE. Hon. Mutahi Kahiga attributes the good performance of Nyeri Water and Sanitation Company Ltd to good corporate governance. He has lauded the board of directors, senior management and the entire staff of NYEWASCO for the exemplary performance of the company for the last 11 years according to the Water Services Regulatory Board performance impact report. The evaluation is done annually. Wasreb is in the county on a utility turn around exercise and paid a courtesy call to H.E the governor. The governor has reiterated his commitment to support all the companies providing clean, safe water to the residents of Nyeri County. He also urged the companies to put more emphasis on re- afforestation and conservation of water towers as a long term solution to water shortages.

NYEWASCO is the reigning NRW champion which stands at 14% at the moment.

The chairman of the board of directors of Wasreb Hon. Joshua Irungu  urged the company to maintain the admirable low levels of NRW and added that they recognize the effort put on the same. He also urged the county government as well as all residents of Nyeri county to conserve the water towers found in the county. Nyeri county is home to the Aberdares and Mt.Kenya water towers.

Speaking at the meeting, the chairman of the board of directors Nyeri Water and Sanitation Company Ltd said that his board is committed to the company’s core mandate of providing clean and waste water services efficiently to its customers. He added that the company is on course in implementing the strategic plan 2017/2021. In this regard the company has completed the first phase of OBA1 which established infrastructure for extending sewer connections to more customers. The second phase of the project is ongoing which involves physical connections of customer’s homesteads to the main sewer line. The project is at 80% to completion. Upon completion, it will increase sewer coverage by from an average of 25% to 30% adding approximately 3000 customers to the sewer network.

Three Simple Steps to Take if Your Water Meter is Stolen

January 23rd, 2020|

Did you know that you should report meter theft or vandalism to the police? Meter theft is illegal and is punishable by a court of law.
Here are 3 simple steps to take in the event that your meter is stolen or vandalized.
1. Ensure that the gate valve is tightly closed to avoid water loss.
2. Report to the nearest police station and obtain an abstract( This will aid the company in the replacement process)
3. Record a report at our offices or call the office hotline number 0734732481for assistance.

Tambua NYEWASCO Staff

December 30th, 2019|

Our attention has been drawn to individuals masquerading as NYEWASCO staff who are going round homesteads and business premises threatening our customers of a mass disconnection. We distance ourselves with such individuals and reiterate that NYEWASCO is a corruption free zone. We do not ask our customers for any money to avoid disconnection. We also do not receive cash payments for water bills. We advice our customers to use our paybill to settle their bills. Do not make any arrangements with anyone outside the office. In the event that such people approach you, kindly report the matter to the police with immediate effect. You can also Tambua our staff by using ussd code *483*60#. Always insist on proper identification from everyone who claims to be our member of staff. Please be advised.

Sharing with Children at Nyeri Referral Hospital on 20th December 2019

December 24th, 2019|

The festive season could not be complete without visiting the Paediatric Ward at the Nyeri County Referral Hospital . The children and their mothers were thrilled to share a light moment with our staff taking their minds off their current predicament. The Nurse- Incharge of the Paediatric Ward Ms.Marete thanked Nyeri Water and Sanitation Company Ltd for their relentless effort of easing the pain of the sick children during this festive season. ‘”We would like to express our sincere gratitude to NYEWASCO for making an effort to visit us every year. Your efforts do not go un-noticed” Said Ms. Marete.

The members of staff distributed assorted gifts which included toys and diapers for the young ones, milk for their mothers among other gifts. The team then prayed for quick recovery of the children and wished them a Merry Christmas.

This was among the Corporate Social Responsibility activities that the Company participated in this year.


Partnering with Nyeri Hospice to add Quality to Life of the Terminally Ill

December 20th, 2019|

Nyeri Water and Sanitation Company Ltd is a responsible corporate citizen. We treasure the society in which we operate. As such, we deliberately engage, contribute or participate in all relevant events within our immediate environment. On 19th December 2019, we visited the Nyeri Hospice to support them in their quest to provide palliative care to the terminally ill and vulnerable members of our society. We will continue working hand in hand with Nyeri Hospice to promote nursing care to patients who need it the most. Merry Christmas and Happy New Year!

Press Statement on Sewer Blockage in Pembe Tatu Area of Nyeri Town (20/11/2019)

November 20th, 2019|

Our attention has been drawn to a complaint about a blocked manhole resulting to sewer spillage in Pembe Tatu area. We would like to inform the public and the residents of Pembe Tatu that there is no cause for alarm. This is because the said blockage happened on 14th November 2019. The same was reported to us and we acted promptly and executed the necessary corrective measures on the same day.

Our emergency response team was sent on the location yesterday night (19th November 2019) after receiving the complaint to ascertain whether the sewer was flowing smoothly. Another team visited the same site this morning (20th November 2019) and the findings were that the blockage was rectified last week and it has not recurred. However, the surrounding area has some degree of wetness that can be attributed to the consistent rainfall that we have experienced in the past days and it being a flat area, it has taken a longer time to dry up.

We urge the general public to work with us and report all cases that need our attention directly to us on our emergency phone number 0734732481 to facilitate quick action.

NYEWASCO has an open door policy and we encourage our Customers to communicate to us regularly whenever they spot a matter that needs our attention. This will help us serve you better and we appreciate feedback.



Welcome to The WASPA Water Loss Conference in Nyeri/ Launch of Good Practices Report

November 19th, 2019|

We are proud to be hosting the Water Services Providers Association ( WASPA) Water Loss Conference which kicks off today the 19th November 2019 at Green Hills hotel in Nyeri town. The theme of the conference is “Addressing Water Loss In The 21st Century Using Culture Change & Technology. We look forward to a highly interactive forum and we are eager to learn from our counterparts as well as other stakeholders in the water sector. The conference runs to the 22nd November 2019. It will include high level panel discussions, water loss field training and exhibition of equipment used in Non-Revenue Water Management among other activities.

During the first day of the conference, the Good Practice Report by WASPA was launched. Champions in different categories of service were also awarded.

WASPA Water Loss Conference/ Annual Benchmark Awards

November 19th, 2019|

Congratulations to all our esteemed Customers, distinguished Board, able Management and extraordinary staff of NYEWASCO for bagging the number one position in Non-Revenue Water and Pro-Poor in the WASPA Annual Benchmark Awards which were presented during the on going Water Services Providers Association (WASPA) Water Loss Conference being held at Green Hills Hotel, Nyeri. This year’s theme is ”Addressing Water Loss In The 21st Century Using Culture Change & Technology. The conference runs from 19th November 2019 to 22nd November 2019.
The awards are aimed at recognizing companies that are carrying out best practices at service levels.
During the event, the County Executive Committee Member in charge of the department of Water, Environment, Natural Resources and Sanitation Mr. Fredrick Kinyua who was representing the Chief Guest, H.E Hon. Mutahi Kahiga, governor Nyeri County reiterated that all individuals should be involved in the NRW management as the water sector is the base that the big 4 agenda stands on.

As such, we urge everyone in the community to help us conserve water by reporting cases of pipe bursts, illegal connections and any other suspected malpractices. This will aid in reducing water losses hence more water will be available for our customers. If you spot any of the activities mentioned above, Kindly call us 0734732481 or inbox us on our facebook page@nyewasco. You can also tweet us on our handle@nyeri_water

Tackling the Non- Revenue Water Menace

November 14th, 2019|

One of the major issues affecting Water Services Providers is the significant difference between the amount of water produced and directed into the distribution system and the amount of water billed to consumers (also called “non-revenue water” [NRW]). High levels of NRW reflect huge volumes of water being lost through leaks, not being invoiced to customers, or both. This poses two serious setbacks to the WSPs. 1. It affects the financial viability of water utilities 2. It leads to lost revenues and increased operational costs.
It is for this reason that Nyeri Water and Sanitation Company Limited puts emphasis on achieving and maintaining a low NRW all year round.
To achieve this, the company has put the following measures in place;
1. Invested in state of the art equipment for leak detection.
2. Ensuring the NRW staffs are well trained in the latest NRW technology.
3. Continuous Customer Education on ways to reduce NRW
4. Open channels of communication between the company and the publics which ensures prompt reports of any leaks and other malpractices.
5. Friendly relations between the company and the publics which enhance a good working relationship.
6.Meter testing ensures accurate reading.
The Company is guided by the fact that the less NRW achieved, the more the water becomes available for our customers.
Nyeri Water and Sanitation Company are the reigning NRW Champions according to the NRW Annual Report 2017/2018. The challenge is on all of us to do more as far as reducing NRW is concerned.

The Ministry of Water and Sanitation and Irrigation has organized a Regional Workshop on NRW Sensitization which is being held today, 14th October 2019 in Laikipia County. The Chairman of the Board of Directors  Patrick K. Munuhe and the Managing Director Peter M. Gichaaga are in attendance.

Dr. Wahome Gakuru Half Marathon: Running for a Good Cause

November 11th, 2019|

Our team joined the County Government of Nyeri, residents, Marathon sponsors and other stakeholders in the second edition of Dr. Wahome Gakuru half marathon that was held on Sunday,10th November 2019 in Nyeri town. The event is held annually in honour of Nyeri’s 3rd Governor the late Dr. Wahome Gakuru who died in a road accident on 7th November 2017.

Nyeri County Governor H.E Mutahi Kahiga thanked everyone for turning out in large numbers to attend this important event.

Sharing is Caring

November 8th, 2019|

The Director and top management of Kirandich Water Company, Baringo County visited us on 07/11/2019 for a bench-marking exercise aimed at learning best management practices in the sector. The team had a chance to learn on first hand basis. They were taken through the processes of installation of advanced technology in as far as production, metering, billing and other aspects of water and sewer treatment are concerned. They also had a chance to witness fish farming practiced in our treated sewer water ponds. They were impressed by the level of ingenuity the company had applied in reusing every drop of water received at the Kangemi sewer treatment plant. The team also visited Kamakwa water treatment plant to witness the high quality of water produced there. They had a chance to drink the water directly from the tap!! The team thanked the Nyeri Water and Sanitation Company ltd Board of Directors, Senior Management and all staff for the hospitality they were accorded and for the willingness to share our business acumen with our peers in the sector.

Sanitation For All: Kenya Sanitation Conference 2019

October 30th, 2019|

The Kenya Sanitation Conference 2019 kicked off on 28th to 31st October at the Kenyatta International Conventional Centre in Nairobi. The Conference aims at providing practical and innovative solutions towards the containment, collection, conveyance, treatment, disposal and re-use of waste water and sludge in both rural and urban settings. The theme of the Kenya Sanitation Conference 2019 is “Sanitation for All”

NYEWASCO MD Peter Gichaaga presented the Company’s case as a panelist on Financing Sanitation Solutions for the underserved at the Kenya Sanitation Conference 2019 on 30/10/2019 attracting a lot of interest from the participants. The Conference is shifting attention to the Sanitation sub-sector which needs a substantial amount of resources and effort so as to catch up with Water sub-sector. We are targeting to increase sanitation coverage from 28% to 38% by close of 2019 through OBA and UBSUB projects.

Sanitation Standards in Nyeri Town Get a Boost

October 9th, 2019|

The OBA phase 1 project which involved the construction of sewer extension infrastructure is complete. The company has embarked on OBA phase 2 project which involves the physical connections of customer’s households to the sewer line. This is in a bid to increase the sewerage coverage from the current 25% to 35%. The company is committed to improving the sanitation standards of residents of Nyeri-Central Sub County and its environs.

Advantages of the OBA project

  1. a) Upgrading the quality of life

The quality of life and the hygienic conditions where the sewer system operates have already improved. The operation of the sewer system has relieved residents to a great extent from the previous problems of emptying septic tanks every now and then. It has also presented the much needed relief from having to maintain the septic tanks and has provided a much healthier and appropriate way to manage liquid wastes.

  1. b) Preserving the Natural Environment

Previously, sewage waste was discharged into septic tanks which might have caused pollution of the ground water of the areas where such waste was discharged. With the operation of the sewerage system, the waste water is directed to the waste water treatment plant in Kangemi where it is treated and discharged back to the eco system. The company also produces treated sludge which is used as manure by farmers. This has contributed to environmental conservation and promoted the culture of recycling.

  1. c) Increase Revenue

The project targets approximately 3000 households in new sewer connections. In addition to improving the sanitation standards of these households, these new sewer connections will increase the revenue of the company by an estimated Ksh 3 million per month when fully completed.

  1. d) Capacity Building

The staff members who have been working hand in hand with the contractor in the implementation of the project have gained meaningful experience which is helping them in the maintenance of the sewer system.

  1. e) Creation of Employment

One of the conditions given to the contractor undertaking the works of constructing the sewer infrastructure and connecting individual customers to the sewer line was to involve the community in provision of unskilled labour. This has provided a source of income to many young people hence increasing good will from the surrounding community.


Upgrading of the Pipeline Supplying Major Seminary and Environs

September 27th, 2019|

We are upgrading our pipeline in Christ the King Major Seminary area and adjacent areas so as to improve the water supply to our customers. We ask you to help us by reporting any water leaks detected. Let us all remain vigilant to ensure smooth supply. For any reports, inquiries, complains or compliments call us on 0734732481. You can also inbox us on FB @ Nyewasco or tweet us @Nyeri_water

New Sewer Connections Set to Improve Sanitation

September 20th, 2019|

The on-going Sewer connection exercise which is targeting customers from Garden Estate, Kamakwa/Kandara, Ruring’u/Skuta and Classic/Ngangarithi areas is set to improve sanitation standards tremendously. The company has made it pretty easy to apply for a connection at an affordable subsidized rate of ksh 2100. The company covers all the other costs. This is in a bid to improve sanitation standards in Nyeri Central Sub- County. We urge our esteemed customers to take advantage of this subsidy and get connected to the sewer line. The company is committed to its vision of being a world class Water and Sanitation services provider.

ASK Show, Central Region

September 20th, 2019|

Nyeri County governor H.E Hon. Mutahi Kahiga visited the NYEWASCO stand at Kabiruini grounds  during the ASK Show and Trade fair Central Region edition which was held on 11th- 14th of September 2019. The governor was impressed by the way the company has employed innovation and technology in water and sanitation service delivery. Among the revolutionary technology exhibited was a Water dispensing ATM that the company has installed in Witemere, a low income area in Nyeri town. This is in a bid to provide potable water to all residents. He further reiterated his commitment to support the company as it strives to provide water and sanitation services to residents of Nyeri Central Sub-County and its environs.
Kabaru Ward member of county assembly Hon. Joseph Njiiri Wanjira who doubles up as the chair of the select committee on water, environment and natural resources at the County Assembly of Nyeri commended the company for the good work it is doing in providing safe water to residents round the clock.
Staff members led by the chairman of the board of directors Mr. Patrick K. Munuhe, were on call to welcome the governor.

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Nyewasco Seeks Effective Ways of Provision of Water in Informal Settlements in Nyeri Town

September 4th, 2019|

Witemere pilot ATM water kiosk is ready and vending water to the residents of Witemere informal settlement in Majengo Sub Location, Nyeri Central Sub County. The water ATM will help the residents to access clean and safe drinking water  in the area. This is in a bid to combat water borne diseases as well as save them time which they use to acquire water for domestic use. This is one of the project that the company has undertaken to improve  universal access to water and sanitation services in low income areas in tandem with her Pro- poor policy.  The constitution of Kenya 2010, United Nations Sustainable Development goal number 6 and Vision 2030 express the right of every citizen to access to clean, safe drinking water. It is in this perspective that NYEWASCO is exploring innovative technology such as automation in water supply so as to ensure quality life to the less privileged members of the society. The Water Atm dispenses a minimum of 10 litres which costs ksh 1 and 20 litres of water at a cost of 2 Kenya shillings. The pricing has been reduced to the bare minimum so as to ensure that the residents of this area afford the water and none of them will be locked out of the program. 

Change of Guard

August 28th, 2019|

There has been a change of guard at NYEWASCO as Joseph M. Wachiuri retires from the chairmanship after serving  two consecutive terms successfully. During his tenure, Mr. Wachiuri steered the company to maintaining the number one position among all Water Service Providers in the country, a position it has held for a period of 11 years. The company is also the reigning Non -Revenue Water Champions. The in-coming Chairman Mr. Patrick K. Munuhe promised to uphold the company’s standards of excellence and work together with the management, staff and all stakeholders so as to achieve the Strategic Plan 2017/2021. The handing over ceremony was held on 16th August 2019 in the company’s boardroom.

Nyewasco clinched 3rd place overall

August 26th, 2019|

As the curtains fell on WASCO games 2019, NYEWASCO received numerous accolades for exemplary performance, discipline and commitment during their participation in the sector’s games which were held in Embu County.

The company was ranked third best overall retaining its position but marked an increment of points in most disciplines.

The company scooped first position in the following disciplines;

  • Golf
  • Squash Men
  • Badminton

This year’s theme was “Reduction of Non-Revenue Water through community participation and sports.

Nyewasco came after Nairobi and Nakuru .

The company is the reigning Non-Revenue Water champions according to the recently released Ministry of Water and Sanitation Non-Revenue Water Management Annual Report 2017/2018 having the least NRW ratio in the country.



Official opening of Wasco games 2019

August 21st, 2019|

The official opening of the 10th edition of Wasco games 2019 was graced by the Interior and coordination Cabinet Secretary Fred Matiang’i who was accompanied by his Water and Sanitation counterpart Simon Chelugui on 21st August 2019 at Moi Stadium, Embu . Speaking while addressing teams drawn from over 40 Water Service Providers from all over the Country, the CS reiterated the importance of conserving our water towers as well as the environment in general.

The Water and Sanitation Cabinet Secretary also urged the teams drawn from the water sector to work together and learn from each other on ways of reducing Non Revenue Water .

Nyeri Water and Sanitation Company is the reigning NRW Champions in the country. This is according to the Ministry of Water and Sanitation report on Non-Revenue Water Management 2017/2018.

Non-Revenue Water Management Champions

August 7th, 2019|

The Board of Directors, the Management team and all staff would like to appreciate our esteemed customers for their continued support in helping us achieve the lowest NRW ratio among all Water Services Providers in Kenya. (Non-Revenue Water Management Annual Report 2017/2018). You are an amazing part of the NRW management Champions. We would like to urge all of you to continue reporting any water leakages promptly so as to enable us maintain constant supply of potable water to your households. This will also help in ensuring that you only pay for water that you have used.
Reach us on our hotline:0734732481. You can also follow us on twitter @Nyeri_water and our Facebook page @nyewasco

Induction and Corporate Governance Workshop for Directors

August 5th, 2019|

Nyewasco directors led by chair Joseph Wachiuri successfully completed a three day Induction and Corporate Governance workshop which was officially opened by H.E Mutahi Kahiga, Governor Nyeri County.
The three day workshop which was held on July 31st- 2nd Aug at Kenya School of Government in Embu focused on Corporate Governance, Public Procurement and Financial Management. The course also covered legal frameworks and support for water and sanitation services at both the County and National levels as stipulated in the Water Act 2016. It also shed light on the role of Nyeri County Government and Tana Water Works Development Agency.The training equipped the directors with the requisite knowledge in the execution of their duties.
The governor urged them to dispense their duties with integrity.
Nyewasco Chairman applauded the Governor for his commitment in ensuring that the residents of Nyeri get sufficient clean and safe drinking water which has been demonstrated by his unwavering support to the water utilities.
Other Water Services Providers present were OMWASCO (Othaya Mukurweini Water and Sanitation, MAWASCO( Mathira Water and Sanitation Company), TEAWASCO ( Tetu and Aberdare Water and Sanitation Company and NARUWASCO ( Naro Moru Water and Sanitation Company).

IKO – SAFI INNOVATION AWARD (Call For Sanitation Innovators)

July 22nd, 2019|

The Ministry of Water and Sanitation seeks applications for the Iko-Safi Innovations Award on the topic “Sanitation for All”. The award seeks to recognize innovative solutions that promote access to sanitation resources and services that make a difference in promoting healthy, safe and productive
lives for all. Submissions for the award must be innovative, contextually grounded, practical and designed in response to on-the -ground needs and relevant to sanitation systems strengthening.Innovative solutions may target individuals, families, communities, urban planners, service providers or sanitation infrastructure, networks and system. On behalf of the Ministry we invite you to participate in this great course either as an individual or a group.
The award has the following categories;
1. Sanitation Industry Innovations
2. University/ Technical Institutions Innovations
3. Community Innovations
4. International Innovations
For more information, kindly visit the Kenya Sanitation Conference 2019 at or the Communication and Public Relations Office at our offices in Nyeri town.

Nyewasco does it again!

July 5th, 2019|

Congratulations to all our esteemed Customers, distinguished Board, able Management and extraordinary staff of Nyewasco for emerging the best Water Services Provider in the Country for the 11th year in a row as awarded by Wasreb Kenya in the recently released Impact Report Issue no 11/2019
#WasrebKenya #Impact Report Issue no 11/2019

Tree Planting at Zaina

August 28th, 2018|

WASCO games 9th edition

August 20th, 2018|


Position 1: Nairobi water Position 2: Nakuru Water Position 3: Nyeri Water
Discipline – Football
Position 1: Nairobi
Position 2: Nakuru
Position 3: Eldoret
Position 4: Kiambu County
Discipline – Netball
Position 1:Nairobi
Position 2:Eldowas
Position 3:Thika water
Position 4:Tavevo
Discipline – Volleyball Men
Position 1:Nairobi water
Position 2:Nzoia water
Position 3:Nyeri water
Position 4:Eldoret water
Discipline:: Volleyball Ladies
Position 1: Nairobi water
Position 2 Nyeri water
Position 3: Nyahururu water
Position 4:Nanyuki water
Discipline -Badminton
Position 1: Nyeri
Position 2: Nairobi
Position 3: Eldoret
Position 4: Nakuru
Discipline -TT men
Position 1; Nairobi
Position 2: Nakuru
Position 3: Nyeri
Position 4:
Discipline – TT Ladies
Position 1: Nyahururu
Position 2: Nyeri
Position 3: Nairobi
Position 4:
Discipline – Squash (M)
Position 1: Nairobi
Position 2: Embu
Position 3: Nyeri
Position 4: Meru
Discipline – Squash (L)
Position 1: Nairobi
Position 2: Embu
Position 3: Meru
Position 4: Nyeri
Discipline – Scrabble
Position 1: Nairobi water
Position 2: Nzoia water
Position 3: Gatanga water
Position 4: Nakuru water
Discipline – Chess
Position 1: Nakuru water
Position 2: Nairobi water
Position 3: Eldoret Water
Position 4: Nyeri water
Discipline – Ajua
Position 1:Nakuru water
Position 2:Nairobi water
Position 3:Embu water
Position 4:Eldoret water
Discipline – Darts
Position 1:Nairobi water
Position 2:Embu water
Position 3
Position 4:
Discipline – Pool Table
Position 1:Nakuru water
Position 2:Eldoret water
Position 3:Embu water
Position 4:Nanyuki water
Discipline – Golf
Position 1: Thika Water
Position 2: Nyeri Water
Position 3: Eldoret Water
Position 4: Bomet
Discipline – Cultural Dance
Position 1: Thika water
Position 2: Narok water
Position 3:Kiambu C water
Position 4: Nyeri water
Discipline – Folk Song
Position 1: Narok water
Position 2: Kiambu C water
Position 3: Muranga water
Position 4: Nakuru
Discipline – Athletic
Position 1: Nairobi Water
Position 2: Eldoret Watet
Position 3: Thika Water
Position 4:
Discipline – Draughts
Position 1: Thika Water
Position 2: Nairobi water
Position 3: Murang’a water.
Position 4:

Kenya’s Water services Sector 2015/2016 and 2016/2017 (Nyewasco has been rated as the Kenya’s best performing water company for 10 years in row)

May 21st, 2018|

Nyewasco won 6 trophies in total as follows

  1. Best in Governance
  2. Top utility in NRW Management
  3. Best Utility in the Tana Region​
  4. Top utility in the very large category
  5. Best Utility in pro – poor services
  6. Position 1 in top performing utilities – Overall

Proposed dam sites in Zaina and Honi Catchments in Nyeri County.

January 22nd, 2018|

Visit to proposed dam sites in Zaina and Honi Catchments in Nyeri County. Led by CEC Water, Environment and Natural resources, NYEWASCO Technical Team and Development Partners from People’s Republic of China delegation from Hongzhou Regional Center ( HRC)

Gatei Tree Planting

January 22nd, 2018|

New Storage Water tank

September 19th, 2017|

Securing water the our customers

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.