Payment for Services

>>Payment for Services
Payment for Services 2017-03-15T06:35:51+00:00


We will make it easier for our customers to make payments by:

  • Sending bills with notification indicating customer position of indebtedness
  • Reminding customers to settle their bills through media announcements
  • Providing a range of payment options; which will include cash, and cheques.
  • Requesting customers to accompany payments with the latest bill to provide details of accounts.
  • Giving 14 days notice on the monthly bill to disconnect customers who are in arrears.
  • Billing on the actual consumption after cut off after which no billing will be done.
  • Allowing customers to request in writing to transfer any credit balance on one account to offset a debit balance of another account under the same customer name.
  • Allowing a customer to have access to his/her detailed statement of account at all times during office hours
  • NYEWASCO expects all its services to be paid for and advises both its current and potential customers to refrain from the act of:
    • Consuming water illegally
    • Tampering with the NYEWASCO’s water meters
    • Water meter bypass
  • These acts may lead to heavy fines and/or imprisonment as prescribed by the law.

About our website

The purpose for this website is to enlighten our esteemed customers on the services provided by NYEWASCO, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.