Sewer blockage Clearance
Within 24 hours after a report on sewer blockage is received, the sewer blockage will be cleared. The affected customer will be informed of the progress where it is not possible to clear the blockage within specified duration due to:
- Depth of the sewer being over 3.0 metres.
- Or any other reason.
Inspection Chamber Cover or Manhole Cover Replacement
Within 24 hours after a report on the missing cover, a temporary cover will be made available. A permanent cover will be made available within 14 days.